Summary
Overview
Work History
Education
Skills
Accomplishments
Awards
Timeline
Generic

William Kesselring III

Janesville,Wisconsin

Summary

A proactive and adaptable leader with a proven track record at Chick-fil-A, adept in team leadership and customer service management. Excelled in maintaining high safety standards and resolving conflicts, ensuring a cohesive workplace. Skilled in cash handling and problem-solving, consistently enhancing customer satisfaction and retention.

Overview

4
4
years of professional experience

Work History

Shift Leader

Chick-fil-A
10.2021 - Current
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

Field Worker

Tanenbaum Acres
11.2020 - 12.2020
  • Demonstrated adaptability by adjusting quickly to changing weather conditions or unexpected obstacles encountered during fieldwork operations.
  • Transported and loaded harvested items into delivery trucks.
  • Assisted customers with finding requested trees based on their desired characteristics.

Education

BBA - Business Management

University of Wisconsin, Whitewater
Whitewater, WI
05-2027

High School Diploma -

Rock County Christian School
Beloit, WI
05-2023

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Training assistance
  • Customer service management
  • Conflict resolution
  • Goal setting and tracking

Accomplishments

  • Supervised team of 10-15 rotating staff members.

Awards

David Award for Christlike Leadership

1st Place at the ACSI Speech Meet in 2018

Adventurer Rank in Trail Life USA

High Honors all 4 years of high school

Eagle Award for 4.0+ GPA

Dean's List 2x

Timeline

Shift Leader

Chick-fil-A
10.2021 - Current

Field Worker

Tanenbaum Acres
11.2020 - 12.2020

BBA - Business Management

University of Wisconsin, Whitewater

High School Diploma -

Rock County Christian School

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William Kesselring III