William Kesten

Led a project improving interior/exterior workflow, ensuring 100% product availability, and coordinating with providers to maintain a 95% customer satisfaction rate.

• Analyzed data related to projects in order to identify areas for improvement or optimization opportunities.
• Resolve conflicts among customers by providing creative solutions that address all parties' needs.
• Monitored performance metrics such as cost, timeline, quality control and customer satisfaction levels.
• Performed regular reviews of project documentation and communicated results with relevant personnel.

Complete task to keep projects moving forward.

• Customer service, troubleshooting different kinds of jobs, handling of money, stocking, and arranging merchandise, working with a POS system, handling operations, and maintaining a store front as well as the back shop, open and closing operations including manager duties, securing inventory, making sure the client is pleased with the outcome of the job, dealing with a high pace store, taking care of all the events that go on at the store
• Managed service staff to ensure customer satisfaction and compliance with company policies.
• Developed and maintained relationships with customers, vendors, and suppliers.
• Monitored service performance metrics to identify areas of improvement.
• Resolved customer complaints in a timely manner.

• Customer service, troubleshooting, handling of money, stocking, and arranging merchandise, working with a POS system, handling operation, and maintaining a store front, open and closing operations including manager duties, securing private documents of clients
• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Created monthly reports for senior management summarizing operational performance metrics.
• Coached, mentored and trained team members in order to improve their job performance.
• Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Delegated work to staff, setting priorities and goals.