William Kicklighter

As an Operations Manager, I successfully implemented cost reduction measures without compromising quality standards. I created effective business plans to guide strategic decisions towards long-term objectives and managed personnel through recruitment, training, scheduling, performance reviews, and disciplinary actions. By monitoring daily operations, I identified areas for improvement and developed solutions to optimize workflow. I utilized KPIs and metrics to ensure associates stayed on task, measured deferred time, and maintained overall accountability. I reviewed financial statements and sales or activity reports to measure productivity and goal achievement, drafted budgets, maintained financial reports, and presented results to supervisors. Additionally, I developed comprehensive plans for emergency situations, such as natural disasters or power outages, and completed thorough opening, closing, and shift change functions to maintain operational standards each day. I also developed and implemented operational strategies to improve efficiency and reduce costs, and prepared staff work schedules, assigning team members to specific duties.

As a Warehouse Manager, I organized warehouse design to maximize space for stock while accommodating high volume traffic zones. I provided information to shipping and receiving personnel regarding inventory stock and ensured that all orders were accurately fulfilled in a timely manner. I secured resources for materials, equipment, and personnel to meet operational needs and provided detailed instructions for job responsibilities, safety protocols, and company guidelines to new employees. I created and enforced policies and procedures for the entire logistics team, analyzed data from production reports to identify trends or opportunities for improvement, and partnered with the leadership team to resolve order management challenges, safety, or regulatory issues. I increased productivity through cross-training and thorough training of both current employees and new hires, conducted periodic audits of the warehouse environment to identify potential hazards or risks, implemented a bar coding system to identify the location and quantities of requested items, and identified opportunities to reduce costs and improve productivity.