Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

William King

Memphis,TN

Summary

Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills. Proactive manager with strong background in financial analysis, budgeting and forecasting. Develops and implements financial plans and delivers strategic financial advice.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Branch Manager

Regions Bank
11.2021 - Current
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Engaged employees in business processes with positive motivational techniques.
  • Complied with regulatory guidelines and requirements.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Completed filings and upheld strict compliance with regulatory agencies and supervisors.
  • Identified partnership opportunities and established favorable business connections.
  • Consulted customers to boost product sales and services.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Resolved various issues impacting sales management and business operations.
  • Submitted loan applications to underwriter for verification and recommendation.
  • Implemented service improvements to enhance sales cycle.
  • Complied with established internal controls and policies.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.

General Manager of Food Service

Wendy's
03.2010 - 11.2021
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Tracked food production levels, meal counts, and supply costs.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Reviewed and approved employee schedules and timesheets.
  • Oversaw training of more than 30 team members.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

Education

High School Diploma -

Sloan Hendrix
Imboden, AR
05.2011

Skills

  • Sales Development
  • Business Development
  • Familiar With Account Coding
  • Reporting Familiarity
  • Process Improvement
  • Relationship Building
  • Branch Operations Management
  • Customer Service
  • Financial Oversight
  • Performance Reviews
  • Account Review
  • Relationship Building and Management
  • Sales Professional
  • Cash Handling Expertise
  • Bank Security Expert
  • Risk Mitigation
  • Coaching and Mentoring
  • Operational Reports
  • Interviewing and Hiring
  • Shift Scheduling
  • Banking Products and Services
  • Human Resources Knowledge
  • Approachable
  • Goals and Performance
  • Resourceful Nature
  • Team Player
  • Banking
  • Training and Development

Accomplishments

  • Repeatedly received recognition from superiors for excellence in service.
  • Performed in the top 5% of the company for multiple quarters
  • Moved from assistant manager to branch manager in less than 2 years
  • Maintained a clean and quick restaurant
  • Performance was in the top ten for multiple years with Wendy's

Certification

Licensed to sell insurance and annuities in TN and AR

Licensed for food handling through ServeSafe

Timeline

Branch Manager

Regions Bank
11.2021 - Current

General Manager of Food Service

Wendy's
03.2010 - 11.2021

High School Diploma -

Sloan Hendrix
William King