William King
Pittsburgh,PA
Summary
Versatile management experience offering 13 years background to this growing position. Comprehensive hands-on training in all areas of managerial job duties with advanced proficiency in electronic charting systems like [EMR Software]. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
30
30
years of professional experience
Work History
Area Operations Manager
Diversified Maintenance
09.2020 - 07.2024
- Maximized profits through thorough financial analysis, identifying areas for cost savings without compromising service quality or employee satisfaction.
- Enhanced customer satisfaction through focused staff training and regular performance evaluations.
- Boosted team morale and productivity by fostering a positive work environment and offering regular feedback.
- Managed multiple projects simultaneously while adhering to strict deadlines and budget constraints.
- Established effective communication channels between departments, improving collaboration and information sharing across the organization.
- Improved overall operational efficiency by streamlining processes and implementing new systems.
- Coordinated cross-functional teams to achieve alignment on goals, objectives, and overall business strategy.
Kitchen Manager
TGI Fridays
01.2018 - 08.2020
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
Line Cook
TGI Fridays
08.2017 - Current
- Washed and disinfected kitchen area, followed checklists for shift transitions, maintained proper temperature for meat products, trimmed and rotated produce, operated kitchen equipment, stocked and maintained cleanliness of stations, supported other areas of the restaurant, described menu items, and followed safety and sanitation policies.
Store Manager
Subway Restaurants
03.2007 - 07.2013
- Completed profit and loss reports, scheduled and led store meetings, trained new associates, assigned work based on strengths, managed staff of 10+, implemented new ordering process, organized mailbox system, and monitored security.
Surgical Technologist
UPMC Horizon - Shenango Valley
05.1995 - 06.2006
- Operated diagnostic equipment, collected and prepared medical specimens, implemented staffing changes, and ensured equipment maintenance for quality patient care.
Education
Associate of Arts: Business Management -
Penn State University (Shenango campus)
Sharon, Pennsylvania01.1995
High School Diploma -
Sharon High School
Sharon, Pennsylvania01.1991
Skills
- Managing deadlines
- Budgeting proficiency
- Program management
- Small group instruction
- One-on-one instruction
- Supervisory training
- Staff coaching
- Setting up and operating equipment
- Analytical thinking
Operations Management
Workflow Management
Revenue Growth
Performance Evaluation
Demographic Analysis
Teamwork and Collaboration
Phone
cell, 4128198227
Timeline
Area Operations Manager
Diversified Maintenance
09.2020 - 07.2024
Kitchen Manager
TGI Fridays
01.2018 - 08.2020
Line Cook
TGI Fridays
08.2017 - Current
Store Manager
Subway Restaurants
03.2007 - 07.2013
Surgical Technologist
UPMC Horizon - Shenango Valley
05.1995 - 06.2006
Associate of Arts: Business Management -
Penn State University (Shenango campus)
High School Diploma -
Sharon High School
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