William King
Boston,MA
Summary
Customer-focused individual with a passion for delivering exceptional service. Committed to improving customer satisfaction and driving positive outcomes. A leader at heart who works well in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Shift Manager
Chic-Fil-A
Salem, NH
11.2021 - 08.2024
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed routine maintenance and repair.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Provided coaching and guidance to team members when necessary to improve performance.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Taught staff upselling techniques to meet revenue targets.
- Inspected work areas regularly for cleanliness and organization standards.
- Ensured compliance with health and safety regulations.
- Responded quickly and effectively to emergency situations as they arose.
- Planned and developed new operation processes to innovate and stay competitive.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Coached employees on interactions with customers to drive exceptional service.
- Analyzed sales data to identify trends and areas for improvement.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Managed daily cash intake by counting out registers and tabulating profits.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Ensured compliance with food safety regulations and quality standards.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Communicated with other shift managers to facilitate continuum of customer service.
- Helped employees accomplish tasks during peak periods.
- Prepared detailed incident reports following any incidents that occurred during shifts.
Education
High School Diploma -
Pinkerton Academy
Derry, NH06-2024
Skills
- Punctual and reliable
- Delegating work
- Cash handling
- Verbal and written communication
- Sales strategies
- Decision-making
- Handling customer complaints
- Mentoring and coaching
- Employee training
- Customer service focus
Languages
English
Native/ Bilingual
Spanish
Professional
Affiliations
- Current university student
Timeline
Shift Manager
Chic-Fil-A
11.2021 - 08.2024
High School Diploma -
Pinkerton Academy
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