William Klein
Christopher,Illinois
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Dispatcher
West City Police
01.2021 - Current
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Stayed up-to-date on relevant industry trends and best practices through continued education and professional development opportunities.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Kept the Departments State of Illinois Racial Profiling current
- Working on a Training guide
Dispatcher
DuQuoin Police Department
09.2018 - 01.2021
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Coordinated multi-agency responses effectively during large-scale incidents or natural disasters.
- Stayed up-to-date on relevant industry trends and best practices through continued education and professional development opportunities.
- Registered Current and New Sex offenders
- Kept the State of Illinois racial Profiling current for the department
- EMD Certified
Dispatcher Manager
Williamson County Sheriff's Office
09.2017 - 09.2019
- Enhanced dispatch efficiency by streamlining communication processes and implementing a new routing system.
- Reduced response times by closely monitoring dispatcher workloads and adjusting staffing levels accordingly.
- Improved customer satisfaction rates with timely and accurate dispatching of service calls and deliveries.
- Developed comprehensive training programs for new hires, ensuring thorough knowledge of company policies and procedures.
- Was a LEADS assistant coordinator
- Got the Department Current with the State of Illinois Racial Profiling
Dispatcher
Centrral Dispatch
06.2003 - 09.2017
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Coordinated multi-agency responses effectively during large-scale incidents or natural disasters.
- Stayed up-to-date on relevant industry trends and best practices through continued education and professional development opportunities.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- LEADS Coordinator
- Registered New and Current sex offenders and maintained their records
- Was responsible for scheduling and covering of shifts
- Assisted with Payroll
- Maintained LEADS records and daily briefings
- Maintained the equipment in the dispatch center
- Made sure all office supplies were in stock
- Handled employee conflicts
- Maintained good working relationship with dispatchers and Police officers and Fire fighters
- Helped implement MABAS get started in the center and Maintained their records
Dispatcher
Lemont Fire Department
04.1997 - 06.2003
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Coordinated multi-agency responses effectively during large-scale incidents or natural disasters.
- Contributed to public safety initiatives through active participation in community events and outreach programs.
- Stayed up-to-date on relevant industry trends and best practices through continued education and professional development opportunities.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Minimized potential conflicts between responding units by actively monitoring resources allocation.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Was Lead Dispatcher in charge of scheduling, payroll, equipment, employee conflicts, scheduling conflicts
- I participated in summer safety camp and educated the campers on the proper use of 911 and how to report emergencies
- provided information to superiors to help improve response times and placement of a new fire station
Education
High School Diploma -
Pontiac Township High School
1100 E Indiana Ave Pontiac Il 6176405.1983
Skills
- Database Management
- Customer Relations
- Computer/Cad Operator/manager
- Public relations
- Schedule Management
- Data Entry
- Dispatch Coordination
- Communication Equipment Operation
- Incident Reporting
- Dispatching procedures
- Dispatching field personnel
- Updating logs
- Maintaining call metrics
- Prioritizing calls
- Schedule Coordination
- Paperwork Processing
- Repair Scheduling
- Regulatory Compliance
- Dispatch Recordkeeping
- Work Crew Dispatch
- Communication Management
- Training and Development
- Multitasking
- Attention to Detail
- Goal Setting
- Teamwork and Collaboration
- Task Prioritization
- Continuous Improvement
- Relationship Building
- Critical Thinking
- Reliability
- Personnel Monitoring
- Equipment Orders
- Problem-Solving
- Records Maintenance
- Adaptability and Flexibility
- Speech Clarity
- Excellent Communication
- Effective Communications
- Professionalism
Certification
- EMD Trained
- LEADS Trained
Timeline
Dispatcher
West City Police
01.2021 - Current
Dispatcher
DuQuoin Police Department
09.2018 - 01.2021
Dispatcher Manager
Williamson County Sheriff's Office
09.2017 - 09.2019
Dispatcher
Centrral Dispatch
06.2003 - 09.2017
Dispatcher
Lemont Fire Department
04.1997 - 06.2003
High School Diploma -
Pontiac Township High School
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