WILLIAM KLEIN
Virginia Beach,VA
Summary
Results-driven and detail-oriented professional with extensive experience in digital learning development, technical training, and project management. Proven ability to lead cross-functional teams, manage complex projects, and deliver innovative training solutions that drive organizational growth and improve workforce competency. Skilled in overseeing the creation, implementation, and evaluation of training programs for diverse stakeholders, including internal employees, dealers, distributors, and OEMs. Strong background in maintaining high standards of quality, compliance, and customer satisfaction. Looking to leverage leadership, communication, and problem-solving skills to contribute to the success of a dynamic organization in a management role.
Overview
8
8
years of professional experience
Work History
Online Learning Content Specialist
Volvo Penta
02.2021 - Current
- Digital Learning Content Development: Led odevelopment of digital learning content focused on product and technical training, overseeing all stages of content creation, including analysis, design, development, implementation, and evaluation. Produced both asynchronous and synchronous training materials to enhance the competency of internal employees, dealers, distributors, and OEMs across regional and global markets.
- Project Planning and Resource Management: Developed comprehensive project plans and identified necessary resources for creating digital learning content, focusing on new products, product updates, campaigns, and service procedures.
- Project Management and Coordination: Managed multiple concurrent content creation projects, overseeing schedules, directing tasks, and coordinating with various Volvo Penta departments to ensure timely completion of implementation tasks.
- Market Analysis and Training Needs Assessment: Analyzed Volvo Penta Americas market to identify training needs for VPA personnel, dealers, and OEMs, ensuring alignment with business objectives and operational requirements.
- Virtual Learning Technology Implementation: Collaborated with a team to design and implement advanced virtual learning technologies, including virtual reality (VR) and augmented reality (AR), to create a more engaging and interactive learning environment.
- Learning Management System Maintenance: Responsible for maintaining and updating learning paths within Volvo Penta’s Learning Management System (LMS), ensuring that content remains current and aligned with organizational training goals.
Parts Technical Support Specialist
Volvo Penta
02.2021 - 03.2022
- Technical and Parts Information Distribution: Responsible for creating, planning, and distributing technical and parts information to OEMs and dealers for all Volvo Penta-engineered components, ensuring accurate and timely communication.
- OEM and Dealer Training & Communication: Provided daily communication and training to OEMs and dealers across both the industrial and marine segments of Volvo Penta, focusing on the parts and accessories catalog, the Electronic Parts Catalog, and the Volvo Penta Partner Network.
- Product Knowledge and Support: Maintained up-to-date knowledge of all new products to provide expert assistance to dealers and OEMs, addressing any technical concerns or inquiries regarding product features and functionality. Performed various testing of new and existing products at the Volvo Penta Testing Center organized by the engineering team
- On-Site Support and Training: Conducted on-site visits to Volvo Penta dealers and power centers to address concerns, provide technical support, and deliver in-person training sessions to enhance product understanding and performance.
- Technical Documentation Interpretation: Interpreted technical drawings and schematics of Volvo Penta parts to resolve dealer and OEM concerns regarding part fitment, supersessions, and compatibility.
Mechanical Engineer
COASTAL ENGINEERING
01.2017 - 02.2021
- Technical Design and Drafting: Utilized AutoCAD, Adobe, Excel, and Carrier software to draft designs, create models, and produce detailed technical drawings, ensuring accuracy and alignment with project specifications.
- Collaboration on Product Development: Partnered with product planners and industrial designers to conceptualize, refine, and enhance product concepts, ensuring alignment with client needs and project objectives.
- Problem Identification and Solution Implementation: Identified mechanical issues and assessed the most effective solutions for resolution, ensuring optimal performance and reliability of systems.
- Field Surveys and Documentation: Conducted on-site field surveys and authored detailed technical narratives to document processes, design modifications, and as-built conditions, ensuring accurate project records.
- Design Compliance and Quality Assurance: Ensured that all designs adhered to product specifications and industry codes, maintaining high quality and regulatory compliance throughout the project lifecycle
- Utility and HVAC System Design: Designed efficient and sustainable utilities and HVAC systems for schools, hotels, and commercial buildings, ensuring optimal performance and compliance with industry standards.
- LEED Certification Achievement: Successfully secured LEED certifications for multiple buildings in the Washington D.C. area, demonstrating a commitment to sustainable design and environmental responsibility.
Education
Bachelor of Science - Mechanical Engineering Technology, Engineering Managment
Old Dominion University
Norfolk, VASkills
- Microsoft Office
- Adobe Professional
- Adobe Photoshop
- Adobe Illustrator
- Adobe Premiere Pro
- HVAC/MEP design
- AutoDesk Inventor
- AutoCAD
- Team leadership
- LMS systems
- Microsoft Power BI
- Articulate 360
- Synthasia AI software
- Advanced critical thinking
- Strong communication skills
- Eligible for security clearance
Accomplishments
- Won the Volvo Penta Global Transformation award
- Nominated and completed the Volvo Penta Emerging Leaders Program
Timeline
Online Learning Content Specialist
Volvo Penta
02.2021 - Current
Parts Technical Support Specialist
Volvo Penta
02.2021 - 03.2022
Mechanical Engineer
COASTAL ENGINEERING
01.2017 - 02.2021
Bachelor of Science - Mechanical Engineering Technology, Engineering Managment
Old Dominion University
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