Summary
Overview
Work History
Education
Skills
Timeline
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William Klumpp

Cherry Valley,IL

Summary

Eager to get to work, I am committed to the task at hand, from driving sales to lifting heavy freight; you can expect the best from me. In my experience at HollisterCo, I practiced my ability to drive sales during both slow and busy shifts; furthermore, I used effective communication to bring back returning customers, thus creating clientele—an essential in any business. Moreover, I've been emphatic about my personal well-being, taking good care of my health and fitness. With the ability to lift heavy weights, it makes hard labor a breeze gone by.

Overview

2
2
years of professional experience

Work History

Delivery Driver

DoorDash
Rockford, IL
03.2024 - Current
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.

Brand Representative

Hollister Co.
Rockford, IL
12.2024 - 04.2025
  • Strong management with money, customer service, and cash register.
  • Exceptional clothing management, keeping track of goods, and a strong knowledge of inventory.
  • Provided customer service support by responding to customer inquiries via email or phone call.
  • Provided training sessions to new team members on branding best practices.
  • Prepared detailed reports on customer feedback, sales performance, competitive analysis.
  • Promoted branding initiatives while maintaining product displays to adhere to corporate standards.
  • Increased sales and brand awareness through face-to-face marketing.

Sales Associate

American Eagle Outfitters
Rockford, IL
12.2024 - 04.2025
  • Greeted customers and provided exceptional customer service.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Provided accurate information about products, prices and services.
  • Assisted customers with product selection, sizing and styling.
  • Processed credit card transactions quickly and securely.
  • Organized stockroom shelves according to size, color or style.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Crew Member

Five Guys
Sycamore, IL
08.2023 - 03.2024
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Assisted management team with inventory counts of food products and beverage supplies.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and grills.

Education

High School Diploma -

Sycamore High School
Sycamore, IL
05-2024

Skills

  • Inventory management
  • Customer service
  • Cash handling
  • Time management
  • Product knowledge
  • Heavy hauling
  • Stocking and inventory
  • Attention to detail
  • Sales reporting
  • Order processing
  • Problem solving
  • Effective communication
  • Team collaboration
  • Product organization
  • Adaptability
  • Material handling

Timeline

Brand Representative

Hollister Co.
12.2024 - 04.2025

Sales Associate

American Eagle Outfitters
12.2024 - 04.2025

Delivery Driver

DoorDash
03.2024 - Current

Crew Member

Five Guys
08.2023 - 03.2024

High School Diploma -

Sycamore High School

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