Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

William Knight

Mequon,WI

Summary

Customer-focused professional with a strong work ethic, and adaptability. Successful at applying skills and critical thinking in busy environments. Proven ability to prioritize tasks and manage multiple responsibilities effectively. Experienced in resolving escalated customer support issues with professionalism and composure. Skilled in corporate communication, direct sales, sales support, as well as branding and marketing, with a track record of meeting deadlines and achieving goals.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Realtor

Shorewest Realtors
Shorewood, WI
09.2019 - 11.2024
  • Developed marketing plans to promote properties through targeted advertising, primarily via online platforms, and other channels.
  • Reviewed inspection reports prior to closing, ensuring completion of all necessary repairs.
  • Researched zoning regulations to prepare compliant and attractive property listings.
  • Monitored local market trends impacting value of listed properties.
  • Maintained updated knowledge of real estate laws to ensure regulatory compliance.
  • Responded swiftly to client inquiries via phone and email regarding available properties.
  • Negotiated contracts between buyers and sellers to secure favorable terms and pricing.
  • Provided comprehensive guidance throughout purchasing process, from initial search to closing.

Customer Service Manager

Anodyne Diabetic Footwear
Milwaukee, WI
11.2015 - 07.2019
  • Acted as primary liaison for customers and internal teams to resolve escalated issues.
  • Drafted agent scripts to enhance accuracy and effectiveness in call responses.
  • Reviewed customer feedback to pinpoint areas for improvement in service processes.
  • Compiled reports on customer feedback and complaints for management analysis.
  • Assisted in developing a tracking system for client requests from contact to resolution.
  • Conducted training sessions for staff on new products and customer service techniques.
  • Coordinated cross-departmental efforts to address complex problems requiring collaboration.
  • Ensured rapid resolution of customer inquiries via phone, email, or chat support.

Golf Caddie

Whistling Straits Golf Course
Haven, WI
05.2015 - 10.2015
  • Fostered world-class service for golfers, enhancing overall experience during rounds.
  • Ensured all players had everything necessary to maintain the pace of play while enjoying one of the most exclusive golf courses in the world.
  • Understood the wants and needs of each individual guest to ensure they were getting the experience they paid for and expected.
  • Demonstrated extensive knowledge of golf course layouts to guide club selection, green reads, and overall enjoyment of the courses.

Social Media Marketing Manager

Juil Footwear
Mequon, WI
03.2011 - 02.2015
  • Executed social media marketing campaigns to boost brand awareness and engagement.
  • Analyzed web analytics data to evaluate campaign success and website traffic increases.
  • Researched competitors' social media activities to identify emerging trends.
  • Managed multiple social media accounts, ensuring timely responses to comments and inquiries.
  • Monitored industry trends to maximize ROI from all marketing efforts.
  • Cultivated relationships with influencers to enhance brand exposure.
  • Conducted A/B testing of ads to assess the effectiveness of various strategies.
  • Collaborated with cross-functional teams to develop cohesive multi-channel strategies.

Gas Plant Operator

Weld Specialty Supply
Milwaukee, WI
12.2006 - 02.2011
  • Conducted safety inspections on gas processing systems and related equipment.
  • Managed inventory levels for bulk liquid and gas reserves, ordering supplies as necessary.
  • Created precise high-pressure gas mixtures for diverse welding applications.
  • Troubleshot process issues by analyzing instrument data and laboratory test results.
  • Monitored plant performance through interpretation of gauges, meters, and indicators.
  • Trained new employees on safe operation of plant systems and procedures.
  • Prepared reports on daily operations and special projects as needed.
  • Ensured compliance with health, safety, and environmental regulations throughout all operations.

Administrative Assistant

Northwestern Mutual
Milwaukee, WI
09.2003 - 09.2006
  • Contributed to business continuity planning through direct work with the BCP team.
  • Created travel arrangements and distributed travel details to appropriate personnel.
  • Managed office supplies inventory and placed orders when necessary.
  • Assisted with the planning of special events by arranging team activities, securing venues, and ordering promotional materials.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Scheduled appointments between clients and customers and internal staff members.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Conducted research on various topics as requested by management.

Education

Some College (No Degree) - School of Biomedical Sciences & Health Care Admin

University of Wisconsin
WI

Skills

  • Market analysis and strategy
  • Contract negotiation
  • Client management and compliance
  • Customer service excellence
  • Process optimization
  • Social media management
  • Relationship management
  • Cross-department collaboration
  • Communication skills
  • Adaptable problem solving
  • Critical thinking
  • Verbal and written communication
  • Microsoft Office proficiency
  • CRM expertise
  • Relationship building
  • Workflow management
  • Conflict resolution

Accomplishments

  • Multiple Rookie of the Month awards in my first year in Real Estate
  • Perennial member of the Shorewest Million Dollar Club
  • Earned GREEN and ABR Designations specializing in Expertise in energy efficient guidance and advice when buying/selling a home as well as buyer specific specialization to assist in an extremely competitive market.

Certification

  • Licensed Realtor with GREEN (Energy Efficiency Specialist) and ABR (Accredited Buyer Representative) Designation.

Timeline

Realtor

Shorewest Realtors
09.2019 - 11.2024

Customer Service Manager

Anodyne Diabetic Footwear
11.2015 - 07.2019

Golf Caddie

Whistling Straits Golf Course
05.2015 - 10.2015

Social Media Marketing Manager

Juil Footwear
03.2011 - 02.2015

Gas Plant Operator

Weld Specialty Supply
12.2006 - 02.2011

Administrative Assistant

Northwestern Mutual
09.2003 - 09.2006

Some College (No Degree) - School of Biomedical Sciences & Health Care Admin

University of Wisconsin

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