WILLIAM KNIGHTS
San Antonio,TX
Summary
Experienced in both education and technical communication, I bring a unique blend of skills honed from my time as an English teacher and technical writer. A passion for fostering learning environments is matched by my adeptness in crafting clear, concise technical documentation. With a keen eye for detail, I thrive on bridging complex concepts into accessible language for diverse audiences. Seeking to leverage my background to contribute effectively within a professional environment.
Overview
4
4
years of professional experience
Work History
ENGLISH 2 & 3 TEACHER
Oliver Wendell Holmes High School
08.2023 - Current
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans for both English 2 and English 3 district curriculum.
- 4 courses were co-teach classes that consisted of less academically-inclined students, as well as many with learning disabilities that required scrupulous data-driven reports.
- Data Driven: Assessed student progress and provided feedback to improve performance and establish academic success.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
- Co-led Student Council that consisted of speaking at local football games, organizing winter formal, food-fest, and much more.
SUBSTITUTE TEACHER
Northside Independent School District
04.2023 - 08.2023
- Upheld classroom routines to support student environments and maintain consistency with development schedules
- Kept accurate and current attendance records and assignment sheets to maintain file compliance
- Administered multiple Advanced Placement (AP) exams at Holmes High School.
SUPERVISOR and TECHNICAL WRITER
The Water Heater Company
11.2020 - 02.2023
- Ran morning and afternoon meetings with call center team and management to ensure daily, weekly, and monthly goals are on track to be reached
- Conducted performance evaluations for individual call-center staff members to certify company expectations are being met by establishing goals to promote employee growth
- Provided training for new and established team members
- Offered extensive expertise and guidance to clients' questions or concerns
- Established collaborative relationships with city inspectors and pulled permits for installations of various products
- Provided consultation and expertise to organization executives and technical supervisors in implementation of company training program: Trainual
- Composed onboarding material by creating product and service-specific competency testing for new hires
- Employee handbook composition
- Documented technical information to educate technicians and office staff on equipment such as tank/tankless water heaters, recirculation pumps, pressure regulators, and water filtration systems
- Produced Standard Operating Procedures (SOP's): Step-by-step written procedures for specialized roles and tasks
- Generated training videos using Loom
- Edited and proofread technical documents for accuracy and consistency
- Evaluated employee performance and coached to improve weak areas
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Education
Bachelor of Arts - English - Literature
California State University
Northridge, CA05.2021
Associate of Arts - English & Communications
College of The Canyons
Valencia, CA05.2019
Skills
- Leadership
- Public Speaking
- Group and individual instruction
- MS Office Proficiency
- Grammatical Skills
- Problem-solving skills
- Time Management
- Technical Research
- Template Designs
- Planning
- Patience
Accomplishments
- First-Year Teacher of the Year (Holmes High School)
- First-Year Teacher of the Year Nominee (District)
- Teacher of the Month: April
Timeline
ENGLISH 2 & 3 TEACHER
Oliver Wendell Holmes High School
08.2023 - Current
SUBSTITUTE TEACHER
Northside Independent School District
04.2023 - 08.2023
SUPERVISOR and TECHNICAL WRITER
The Water Heater Company
11.2020 - 02.2023
Bachelor of Arts - English - Literature
California State University
Associate of Arts - English & Communications
College of The Canyons
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