William Kolassa
Fayetteville,AR
Summary
Self-motivated hardworking student devoted to faith, family, and friendships. I believe in doing what is right and just. I enjoy being able to trust and create relationships with coworkers to create fun and stress-free work environments.
Overview
4
4
years of professional experience
Work History
Sale Associate
The Stadium Shoppe
10.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Leslie's Pool Supplies
05.2022 - 07.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Assistant Manager
Lids Hat World
02.2020 - 04.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
No Degree - Broadcast Journalism
University of Arkansas, Fayetteville
Fayetteville, AR05.2025
Skills
- Microsoft Office (Excel, Word, Powerpoint)
- Google Workspace (Sheets, Docs, Slides)
- Complex Problem-Solving
- Sales Training
- Video Editing
- Leadership
Affiliations
Cross Church Fayetteville
Disc Golf
I am an avid disc golfer and have been to multiple professional tournaments. I have also competed at the collegiate level.
Timeline
Sale Associate
The Stadium Shoppe
10.2022 - Current
Sales Associate
Leslie's Pool Supplies
05.2022 - 07.2023
Assistant Manager
Lids Hat World
02.2020 - 04.2021
No Degree - Broadcast Journalism
University of Arkansas, Fayetteville
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