William Kolee

Technology Architecture Sr Analyst

Accenture

Philadelphia

04.2021 - Current

Monitored, identified, and prioritized system bottlenecks and bugs, facilitating timely resolution of production issues and ensuring adherence to SLAs
Conducted thorough software analysis and testing on third-party vendor solutions, ensuring seamless integration
In a team of two developers, assisted in developing and deploying an email protection system using AWS SES and Python, isolating 95% of suspicious emails and enhancing security and operational efficiency
Improved an existing Lambda function to integrate Twilio services into client AWS environments, boosting communication capabilities and user engagement
Assisted in developing a Lambda function that utilizing AWS Pinpoint APIs to automate SMS opt-in processes, enhancing user consent management and compliance
Developed a Lambda function leveraging Node.js and AWS Connect APIs to automate user hierarchy setup, reducing call center agent team leads workload by 20% and improving operational efficiency
Implemented a comprehensive monitoring system using CloudWatch alarms integrated with SNS, enabling real-time error detection and notification for critical systems. This led to a 20% increase in issue resolution efficiency and improved SLA compliance
Assisted in the implementation for CI/CD pipelines using CloudFormation and Code Pipeline for all new resources
Managed the creation and tracking of user stories in Copado, ensuring regular updates by developers and testers.
Managed end-to-end development process for monthly release cycles, guaranteeing smooth and timely deployment into production.
Developed Python script to process real-time AWS Connect Agent events data from a Kinesis stream and trigger an API call to Salesforce CRM upon agent call disconnection event, notifying agents of member disconnection.
Drafted documents that outlined processes, procedures, and best practices.
Managed a team of 3 testers to ensure the timely provision of essential test data during client Open Enrollment (OE) testing initiatives for both Cycle 1 and Cycle 2.