Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

WILLIAM KOLEE

Darby,PA

Summary

Results-driven Cloud Engineer with 4+ years of experience developing scalable cloud solutions and distributed systems. Strong programming background in Python, JavaScript, and SQL, with extensive knowledge of AWS services. Skilled in CI/CD and API development, with a proven ability to design and implement fault-tolerant, high-availability architectures, optimize cloud performance, and ensure cost efficiency and security compliance. Adept at collaborating with cross-functional teams to deliver business-critical solutions in Agile environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Technology Architecture Specialist

Accenture
01.2025 - Current
  • Collaborated with 6+ cross-functional stakeholders to diagnose and resolve production incidents, reducing mean time to resolution by 20% and maintaining 99.5% SLA adherence
  • Engineered fault-tolerant real-time data pipeline using Python and Amazon Kinesis processing 8K+ events/day, with automated Salesforce CRM integration reducing customer response lag by 40%
  • Built Node.js Lambda microservices integrated with Amazon Pinpoint for automated voice campaign analytics, increasing campaign conversion rates by 35% and reducing manual monitoring by 80%
  • Led the migration of outbound voice campaigns from Twilio to AWS Connect, optimizing for scalability, reliability, and cost-efficiency within the AWS ecosystem.

Senior Software Engineer - Technology Architecture

Accenture
01.2022 - 01.2025
  • Designed and maintained CI/CD pipelines using AWS CloudFormation and CodePipeline, enabling zero-downtime deployments across 5 environments and reducing deployment time from 4 hours to 20 minutes
  • Developed AWS Connect contact flows handling 15K+ daily customer interactions, implementing routing logic and error handling that reduced average wait times by 45% and improved customer satisfaction scores
  • Built scalable Node.js Lambda integration between Amazon Connect AI summarization API and Salesforce Service Cloud Voice, processing 15K+ call summaries daily and increasing agent productivity by 25%
  • Led agile development cycles using Copado for sprint management, coordinating 8-person dev/QA team and accelerating feature delivery velocity by 30% in fast-paced client environment

Software Engineer - Technology Architecture

Accenture
01.2021 - 01.2022
  • Built Python-based Lambda functions to automate user hierarchy reset/change in AWS Connect, improving operational efficiencies across teams and ensuring compliance with evolving business requirements.
  • Architected real-time data pipeline using Python and Amazon Kinesis with sub-second latency, triggering automated Salesforce workflows for 100% of customer disconnect events to enable immediate follow-up
  • Built Python Lambda function for automated AWS Connect user lifecycle management, reducing manual administration by 60% and optimizing resource allocation for environments handling 1M+ monthly interactions

Education

Bachelor of Science - COMPUTER SCIENCE

West Chester University
West Chester, PA
05-2020

Skills

  • Python3
  • JavaScript/Nodejs
  • AWS Services
  • REST APIs
  • Microservices
  • CI/CD pipeline management
  • Software Development
  • Technical troubleshooting
  • Project Management
  • Team collaboration
  • Agile Methodologies
  • Systems Integration
  • Data Analysis
  • System Design
  • Microservices
  • Salesforce

Certification

  • AWS Certified Solution Architecture
  • AWS Certified Developer
  • AWS Certified AI Practitioner

Timeline

Technology Architecture Specialist

Accenture
01.2025 - Current

Senior Software Engineer - Technology Architecture

Accenture
01.2022 - 01.2025

Software Engineer - Technology Architecture

Accenture
01.2021 - 01.2022

Bachelor of Science - COMPUTER SCIENCE

West Chester University

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