William Kopp
Saint Louis,MO
Summary
Dynamic professional with a proven track record at KARL STORZ Endoscopy - America, excelling in customer account management and strategic planning. Skilled in fostering inter-department collaboration and building strong customer relationships, demonstrating both hard and soft skills essential for driving business growth. Utilizes proactive strategies to address customer needs and enhance engagement. Knowledge of effective communication and problem-solving for optimal customer success.
Overview
4
4
years of professional experience
Work History
Customer Success Manager
KARL STORZ Endoscopy - America
04.2024 - Current
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Performed software demonstrations with key clinic contacts to help onboard for the managing of digital clinical content
Sales Associate
KARL STORZ Endoscopy - America
01.2023 - 04.2024
- Managed surgical video platform for St. Louis and surrounding territory
- Provided clinical case support across General, Orthopedic, ENT, and Urology/GYN specialties
- Provided troubleshooting and in-service support for video and OR room integration platforms
- Performed prospecting, quoting, and lead generation tasks for internal sales representative team
- Conducted life cycle analysis reports for our capital equipment to help business review meetings
Service Associate
Stryker
06.2022 - 01.2023
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Collaborated with team members to streamline processes and improve overall service efficiency.
Logistics Account Executive
Total Quality Logistics Inc.
03.2021 - 08.2021
- Negotiated favorable shipping rates with carriers, resulting in significant cost savings.
- Analyzed shipment data to identify trends, areas of improvement, and present recommendations for efficiency gains.
- Coordinated timely deliveries by closely monitoring shipment schedules and proactively addressing potential delays.
- Performed prospecting and cold-call activities to generate future business opportunities
Education
MBA - Business Administration
Missouri State University
Springfield, MO05-2021
Skills
- Customer account management
- Customer relationship building
- Inter-department collaboration
- Training and mentoring
- Strategic communications
- Strategic planning
Timeline
Customer Success Manager
KARL STORZ Endoscopy - America
04.2024 - Current
Sales Associate
KARL STORZ Endoscopy - America
01.2023 - 04.2024
Service Associate
Stryker
06.2022 - 01.2023
Logistics Account Executive
Total Quality Logistics Inc.
03.2021 - 08.2021
MBA - Business Administration
Missouri State University
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