- Skiing
- Mountain Biking
- Rock Climbing
- Ice Climbing
- Fly Fishing
- Cooking
- Paddle Boarding
William Kramer
Pinedale
Summary
Dynamic EMS professional with extensive experience in both the rural and urban areas of western Wyoming, excelling in advanced life support and critical decision-making. Proven track record of enhancing patient outcomes through effective patient assessment and compassionate care. Recognized for fostering teamwork and implementing efficient protocols, ensuring high-quality emergency response and patient satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Ski Patroller
Snow King
12.2024 - Current
- Prevented potential hazards with proactive signage placement and monitoring of restricted areas throughout the resort property.
- Extracted skiers from compromising places and situations using emergency chair lift evacuations and high angle rescue procedures.
- Assisted injured guests by administering first aid, ranging from sprained ankle injuries to unconsciousness.
- Transported injured skiers down mountain to arrange transport to medical facilities using toboggans and snowmobiles.
- Improved team efficiency through regular training sessions on patrol techniques, equipment usage, and safety protocols.
- Collaborated with ski patrol team members to ensure comprehensive coverage of the resort''s terrain during daily operations.
Seasonal Support Driver
UPS
12.2024 - 12.2024
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
IEMT
Castle Rock Hospital District
09.2022 - 11.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
Delivery Driver
Today P&D
09.2021 - 09.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
- Fostered strong relationships with customers, leading to increased loyalty and repeat business.
- Streamlined package handling procedures, reducing potential for damage and increasing customer satisfaction.
- Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
- Supported positive customer experience by resolving delivery issues promptly and effectively.
- Increased route efficiency, enabling more deliveries per shift by meticulously planning and following optimized paths.
- Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
- Reduced delivery times by optimizing route planning, demonstrating efficiency in daily operations.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Improved team morale and efficiency with regular maintenance checks, minimizing downtime due to vehicle issues.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Inspected load security and checked for damages.
- Minimized company liability and risks to loads by obeying traffic laws.
- Fostered positive working relationships with regular customers.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Successfully avoided time delivery delays by carefully planning best routes.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Enhanced customer trust by providing courteous and professional service during deliveries.
Field Guide
Outback Therapeutic Expeditions
03.2021 - 07.2021
- Built personal relationships with guests to promote positive experiences.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
- Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
- Trained new hires ensuring they were well-prepared knowledgeable about their assigned tours before leading them independently.
- Stayed current on area history, culture, events, attractions by attending workshops, lectures, conferences regularly updating tour information accordingly.
- Ensured safety and comfort for all participants, promptly addressing any concerns or emergencies that arose.
EMS Manager
South Lincoln Medical Center
07.2017 - 01.2021
- Oversaw grant applications processes by identifying relevant opportunities, completing paperwork accurately, and monitoring submission deadlines.
- Managed budgets responsibly, ensuring funds were allocated efficiently and costs were minimized without compromising service quality or personnel support.
- Evaluated employee performance based on set benchmarks, providing constructive feedback and guidance for improvement when necessary.
- Oversaw fleet management efforts for maintenance schedules, replacement plans, and vehicle procurement processes to maintain optimal readiness levels for emergencies.
- Participated actively in regional EMS planning initiatives to ensure alignment with broader healthcare goals and objectives.
- Reduced workplace injuries by enforcing strict safety protocols and providing regular safety trainings to staff members.
- Improved EMS response times by streamlining dispatch processes and implementing more efficient routing strategies.
- Optimized resource allocation by carefully analyzing department needs, reallocating resources as necessary, and maintaining accurate inventory records.
- Coordinated disaster response efforts during large-scale incidents by working closely with other first responder agencies such as fire departments or law enforcement organizations.
- Established strong relationships with local government officials to secure funding and support for EMS initiatives within the community.
- Promoted a culture of continuous improvement by regularly reviewing policies, procedures, and practices to identify areas for enhancement.
- Developed successful partnerships with local hospitals and healthcare providers to improve coordination of emergency medical services for the community.
- Fostered a positive work environment that encouraged teamwork, open communication channels among team members while upholding high professional standards.
- Led the adoption of new technologies in EMS operations, resulting in increased efficiency and improved patient outcomes.
- Recruited highly qualified candidates for various positions within the organization through networking events at conferences or workshops where industry professionals gather.
- Increased patient satisfaction rates with a focus on compassionate care, effective communication, and thorough follow-up procedures.
- Enhanced employee performance through the development of comprehensive training programs and continuing education opportunities.
- Ensured compliance with all federal, state, and local regulations governing emergency medical services by staying abreast of changes in legislation or industry best practices.
- Maintained confidentiality and security of health records and medical information.
- Maintained communication and good working relationship with facility administration.
- Oversaw recruitment, orientation and performance evaluations of employees.
- Monitored implementation and success of protocols and programs.
- Evaluated and recommended methods of improving operational performance.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Spearheaded and implemented new projects to expand scope of engagement.
EMS Provider
South Lincoln Medical Center
01.2011 - 01.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
Fire Lieutenant
Kemmerer Volunteer Fire Department
08.2009 - 01.2021
- Inspected apparatus, equipment, grounds, and stations for proper order and condition.
- Prepared reports of fires, equipment and personnel.
- Increased firefighter safety by enforcing strict adherence to department policies and procedures during emergency operations.
- Collaborated with other fire departments for mutual aid support during major incidents, augmenting available resources as needed to ensure public safety objectives were met efficiently.
- Mentored new firefighters, fostering a positive work environment conducive to professional growth and development.
- Conducted thorough post-incident analysis sessions, utilizing lessons learned to refine operational guidelines and enhance future responses in similar situations.
- Diref firefighters engaged in extinguishing fires.
- Directed work of [Number] firefighters engaged in extinguishing fires.
- Cultivated a culture of continuous improvement through ongoing professional development opportunities for firefighters under my supervision.
- Created educational programs regarding life safety and fire prevention.
- Coordinated large-scale emergency exercises, simulating realistic scenarios to assess department readiness and identify areas requiring improvement.
- Compiled and maintained log books, run reports and training records.
- Led team in fighting fires and exercised considerable judgment in deciding best way to extinguish based on type of fuel and environment.
- Oversaw scene operations and assigned firefighters to strategic locations.
- Assessed scenes, coordinated responses and communicated critical details to superiors through two-way radios.
- Checked fire suppression equipment regularly and oversaw upkeep.
- Assigned firefighters to jobs at strategic locations to facilitate rescue of persons and maximize application of extinguishing agents.
EMS Captain
South Lincoln Medical Center
06.2016 - 07.2017
- Maximized operational readiness by routinely assessing fleet maintenance requirements, ensuring timely repairs or replacements as needed.
- Developed a strong teamwork culture within the department, fostering mutual support and collaboration among crew members.
- Monitored medical and emotional needs of victims of acute illness or injury with goal of reducing mortality and morbidity.
- Implemented quality assurance measures to continuously monitor the performance of EMS personnel, identifying areas for improvement when necessary.
- Provided essential support during large-scale emergencies, managing resources effectively to minimize impact on affected communities.
- Anticipated potentially life-threatening conditions and instituted emergency therapy essential for preservation of life.
- Communicated with physician to relay patient condition and obtain orders for treatment.
- Ensured proper documentation of all incidents, maintaining accurate records for future analysis and reporting purposes.
- Recognized medical emergencies and made reasonable and acceptable differential diagnoses.
- Provided and directed Advanced Life Support to ill and injured people utilizing basic and advanced abilities and techniques.
- Coordinated joint training exercises with other emergency services to improve inter-agency cooperation during crisis situations.
- Maintained confidentiality and security of health records and medical information.
- Maintained communication and good working relationship with facility administration.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
IEMT
Sublette County Rural Health Care District
04.2013 - 06.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Distribution and Collection Systems Operator
Kemmerer/Diamondville Joint Powers Board
09.2005 - 04.2013
- Contributed to cost-saving initiatives by identifying areas of improvement within existing infrastructure setups.
- Maintained network users, mail accounts and directories to optimize network security.
- Troubleshot system stoppages and determined best course of action to maintain system up-time.
- Liaised with groups to assist in escalations and incident response, triage and resolution.
- Enhanced safety procedures by conducting regular inspections of utility systems and reporting any concerns or issues.
- Collaborated with other departments to coordinate utility usage, minimizing disruptions to plant operations.
- Participated in ongoing training programs to stay current with industry best practices and maintain technical expertise in utility operations management techniques.
- Provided support during facility expansions or upgrades, coordinating closely with project teams to ensure seamless integration of new utility systems.
- Promoted teamwork among staff members, fostering a positive work environment conducive to high productivity levels.
- Maintained compliance with industry regulations through careful documentation of utility system readings and adjustments made.
- Reduced downtime by performing routine maintenance tasks on utility equipment, ensuring optimal performance.
- Trained new employees on proper operating procedures, ensuring a consistent level of quality across all shifts.
- Contributed to environmental sustainability efforts, adhering to guidelines for waste disposal and emissions control.
- Boosted production rates by troubleshooting and resolving mechanical issues in a timely manner.
- Increased overall system reliability by implementing proactive maintenance plans for key utility equipment.
- Maximized resource utilization by scheduling preventive maintenance activities during periods of low production demand or planned shutdowns.
- Responded to calls during utility emergencies to protect integrity of machinery and conserve resources.
- Kept work area clean, neat, and well-stocked to maximize productivity.
- Collected and disposed of trash and debris.
- Responded to emergency calls for utility repairs and troubleshooting.
- Performed regular monitoring of utility systems to confirm proper functioning.
- Performed routine, preventative maintenance of utility systems on water lines, valves and meters.
- Inspected utility systems to confirm fully-functioning operation and to identify necessary repairs.
- Tested utility systems for leaks, breaks, or other irregularities.
- Installed underground pipes, conduits and other components of utility systems.
- Communicated with customers to address identified issues and provide updates on repairs.
Education
Paramedic Certification - Paramedicine
School of EMS
Tyler, TX03-2025
Skills
- Documentation and reporting
- Advanced life support
- Critical decision-making skills
- Direct patient care
- Intubation
- IV insertion
- Intravenous therapy
- Airway management
- Pediatric advanced life support
- Cardiopulmonary resuscitation
- Stroke management
- Medication administration
Certification
- PHTLS - Prehospital Trauma Life Support
- Nationally Registered Paramedic
- State of Wyoming Paramedic
- AMLS - Advanced Medical Life Support
- EPC - Emergency Pediatric Care
- ACLS - Advanced Cardiac Life Support
- OEC - Outdoor Emergency Care
- National Ski Patrol
Interests
Timeline
Ski Patroller
Snow King
12.2024 - Current
Seasonal Support Driver
UPS
12.2024 - 12.2024
IEMT
Castle Rock Hospital District
09.2022 - 11.2024
Delivery Driver
Today P&D
09.2021 - 09.2022
Field Guide
Outback Therapeutic Expeditions
03.2021 - 07.2021
EMS Manager
South Lincoln Medical Center
07.2017 - 01.2021
EMS Captain
South Lincoln Medical Center
06.2016 - 07.2017
IEMT
Sublette County Rural Health Care District
04.2013 - 06.2016
EMS Provider
South Lincoln Medical Center
01.2011 - 01.2021
Fire Lieutenant
Kemmerer Volunteer Fire Department
08.2009 - 01.2021
Distribution and Collection Systems Operator
Kemmerer/Diamondville Joint Powers Board
09.2005 - 04.2013
Paramedic Certification - Paramedicine
School of EMS
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