William Krejci
Downers Grove,IL
Summary
Over twenty years of excellent leadership and project management/scrum master/coach in the information technology industry. Proficient in Agile methodology in a Scrum Master and Scrum Coach role. Consistently exceed customer expectations through strong team leadership, excellent communication skills and risk management. Experienced Scrum Master with proven track record of successfully leading teams in developing high-quality software solutions on time and within budget. Skilled in multiple Agile methodologies, stakeholder management and sprint planning. Highly organized in managing complex projects with multiple deadlines.
Overview
33
33
years of professional experience
Work History
Scrum Master/Scrum Coach
Delta Dental/Northwinds Tech
01.2017 - 08.2024
- Trained and converted staff from waterfall to Agile/Scrum
- Created Agile training materials for the entire company
- Managed multiple Scrum Teams to maturity
- Responsible for all Scrum ceremonies
- Worked with business to implement projects using agile principles
- Mentored continuous improvement through Retrospectives and team feedback
- Managed 2 co-located Agile Teams at any time.
- Improved team efficiency by implementing Agile and Scrum methodologies for project management.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
- Managed product backlog effectively, prioritizing high-value items for faster completion.
- Coached cross-functional teams on Agile principles, leading to an increase in successful project deliveries.
- Implemented continuous improvement initiatives through regular retrospective meetings with the team.
- Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
Senior Project Manager/Scrum Master
Acxiom Corporation
01.2000 - 01.2017
- Monitor, summarize and communicate the progress of all assigned projects, requirements definition, design definition and coordinate internal and external resources
- Act as liaison between customers and internal development team communicating requirements and coordinating work with all project participants
- Work with the internal development team and serve as the primary contact to the customer for multiple projects on a day-to-day basis
- Analyze and articulate customer needs to improve current products and processes and drive future product requirements
- Prepare weekly status reports, change requests, LOE tracking reports to ensure project delivery
- Work with the Audit team to set guidelines for all company PM's delivery methodology
- Track project activities against plans, and develop and manage project status documentation and communications
- Create and use Gantt charts, spreadsheets, or other appropriate tools to manage people and tasks and keep project up-to-date
- Assess project risk factors and recommend appropriate courses of action to mitigate as part of project status tracking and reporting
- Lead company-wide Lean initiative
- Manage multiple projects with diverse group of associates
- Proven Track record of delivering projects on time and within budget
- Works daily with team in agile environment committing to 2 week sprints.
- Maintained schedules to meet key milestones at every project phase.
- Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
- Communicated project plans and progress to key stakeholders and project contributors.
- Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
Client Service Representative
Quebecor World
01.1995 - 01.2000
- Built deep and enduring senior level client relationships by understanding their business needs and provided strategic guidance to achieve their goal
- Developed business growth opportunities with strategic recommendations and innovation
- Ensured all initiatives had measurement plans and proactively presented thoughtful analyses of results and recommendations to clients
- Developed new business as needed and assisted in creation of presentations, writing proposals, conducting category audits, and client visits/presentations
- Trained and coached account management staff by identifying areas of growth and mentoring new representatives
- Worked closely with Sales to build and foster a cohesive, respectful, client focused environment
- Maintained consistency between client contractual agreements and deliverables
- Ensured that relationships between clients were profitable
- Assisted in forecasting future revenue from clients under management.
Subscription Manager
Pro Football Weekly
01.1992 - 01.1995
- Managed Customer Service Department
- Worked directly with Circulation Manager on all fulfillment issues
- Received and responded to customer calls, voice mail, and emails professionally with a focus on first call resolution
- Processed orders - includes tracking orders to ensure timely fulfillment
- Provided customers' feedback to Management
- Helped improve and refine internal procedures and customer service policies
- Developed and created Direct mail and promotions for newsstand and subscription customers.
Education
Bachelor of Arts -
Southern Illinois University Carbondale
Carbondale, ILSkills
- Certified Scum Master
- Safe Agile Certified
- Schedule Management
- Customer Relationships
- Certified Scrum Coach
- Proficient with all MS Office applications including Microsoft Project
- Skilled at building MS PowerPoint presentations to deliver clear messages
- Expertise in Web site development and Application development lifecycle processes
- Understanding of Enterprise Architecture, Relational Databases, and coding methodologies
- Agile management software Version One and JIRA
- Agile Metrics Tracking
- Agile Coaching
- Sprint Planning
- Agile Best Practices
- Scrum Framework Expertise
Selectedachievements
- Account Management: Develop and maintain project budgets and account forecasts for financial accounts. Responsible for 25 - 30% growth in each account. Monitor project budgets and mitigate risk to ensure projects are profitable. Ensure PMO processes are followed on projects. Review and approve all contracts and invoices and participate in contract negotiations including Ideation.
- Agile Project Management/Scrum Master/Coach: Develop and implement project schedules and Project Management and Risk Management plans. Monitor project status and budgets. Conduct team and customer status meetings and prepare status reports and approve invoices. Versed in Agile principles.
Timeline
Scrum Master/Scrum Coach
Delta Dental/Northwinds Tech
01.2017 - 08.2024
Senior Project Manager/Scrum Master
Acxiom Corporation
01.2000 - 01.2017
Client Service Representative
Quebecor World
01.1995 - 01.2000
Subscription Manager
Pro Football Weekly
01.1992 - 01.1995
Bachelor of Arts -
Southern Illinois University Carbondale
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