Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Kress

Sarasota

Summary

Experienced in public relations, customer service, retention, and escalations with a proven track record of delivering exceptional results. Ready to leverage my wealth of experience to drive success for your company. Enthusiastic about the opportunity to make a meaningful impact and contribute to the growth and success of the organization and its stakeholders. Passionate about utilizing my skills to enhance relationships and achieve strategic objectives.

Overview

27
27
years of professional experience

Work History

Appointment Scheduler

Safelite Auto Glass
05.2025 - Current
  • Handled complaints and questions, and re-directed calls to other team members.
  • Acted as first point of contact and set appointments for prospective clients.
  • Answered phone calls and answered questions from potential customers.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.

CPAP Coordinator

Lincare
01.2023 - 02.2024
  • My role within Lincare is one of high importance as I am responsible for the timely expediting of replacement sleep apnea machine orders for patients who are due a new machine after five years as their insurance allows and some insurances may not so it’s my job to work with both them and the Doctors explaining why the Patient is both in need and benefiting from the treatment of the machine. I also find myself answering sales calls and getting the leads ready for our sales agents I also take calls from oxygen patients and direct them to the right departments.

Customer Service Representative

Inktel Contract Center Solutions
12.2021 - 02.2022
  • Working with the seasonal Jackson Hewitt tax client at the call center, I am responsible for Scheduling new and existing clients for tax preparation as well as looking up their accounts and giving them various information they may need including when funds will hit accounts, how much they got back in previous years, giving them info from any tax forms that may be stored in our systems. Here and there I will answer questions about tax work sheets and what can and can’t be claimed. I will often find myself as a tech support agent walking a client through the my JH website setting up new accounts and resetting previous ones. I also take calls for the Republic Bank from the Jackson Hewitt branches needing assistance on lost or never received funds. At times I do Chat support based on the call volume or whenever needed.

Claims Auditor

VENGROFF WILLIAMS & ASSOCIATES
02.2020 - 06.2021
  • My first assignment worked was Progenity Health. I was responsible for researching putting together registration & claim forms, matching them with correct test results from Doctor’s offices so they could be resubmitted to insurance companies with all errors corrected. My Second assignment worked was Insight Medical Genetics. I was responsible for collection of past due payments, I feel my people skills and empathy towards the patient really helped me excel in this position. Another of my major duties was if the Patient felt that they were being over charged I had to take very proper notes and be a liaison to the client to investigate and later solve the problem as they were being over charged.

Scheduling Coordinator

Mister Sparky Electric
03.2019 - 07.2019
  • Responsible for helping customers that call in on a daily basis with their electrical issues, also took on other clients that had plumbing and A/C needs for Mister Sparky’s 3rd party companies. Other responsibilities included Booking appointments for future and interested customers.

Corporate Support Expert

ALORICA
02.2017 - 03.2019
  • Alorica call center working for the Sam’s Club client as their corporate support specialist, the duties of the position includes communication and assisting the Sam’s Club members on their orders and problem solving of any issues that may arise. I was known as an escalation specialist

Intake Representative

Guardsmark Security
01.2012 - 05.2015
  • Guardsmark security working for the US Steel Building/UPMC Health Plan client, the duties of this position included Providing clerical intake & security clearance in a high profile building to hundreds of individuals daily while also providing liaison between management & visitors and when called upon would Patrol the premises.

Security Supervisor

Guardsmark Security
07.2010 - 01.2012
  • Guardsmark security working for the Everest school client as their security site supervisor, the duties included Patrolling the premises ensuring the safety of staff and students, monitored surveillance equipment, other duties of the position included creating staff schedules for the officers under me and training new officers as needed for filling shifts.

Lockbox Processor

Mellon Bank 3 Mellon Bank Center
01.1999 - 11.2001
  • Mellon bank duties included processing utility payments sent from customers by USPS mail to the Mellon lockbox, other duties included filing and sorting mail. I was trained on the Opex systems 50 and 150 mail openers and sorters.

Education

High School Diploma -

Brentwood High School
Pittsburgh, PA
06-1997

Skills

  • Active listening skills
  • Follow-up skills
  • Customer retention
  • Building rapport
  • Customer empathy
  • Problem-solving

Timeline

Appointment Scheduler

Safelite Auto Glass
05.2025 - Current

CPAP Coordinator

Lincare
01.2023 - 02.2024

Customer Service Representative

Inktel Contract Center Solutions
12.2021 - 02.2022

Claims Auditor

VENGROFF WILLIAMS & ASSOCIATES
02.2020 - 06.2021

Scheduling Coordinator

Mister Sparky Electric
03.2019 - 07.2019

Corporate Support Expert

ALORICA
02.2017 - 03.2019

Intake Representative

Guardsmark Security
01.2012 - 05.2015

Security Supervisor

Guardsmark Security
07.2010 - 01.2012

Lockbox Processor

Mellon Bank 3 Mellon Bank Center
01.1999 - 11.2001

High School Diploma -

Brentwood High School

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