William krom
Carthage,North Carolina
Summary
With a proven track record at Lincoln Hawk Logistics LLC, I excel in small business operations and verbal communication, significantly enhancing customer satisfaction and operational efficiency. My leadership in hiring and staffing has built high-performing teams, driving repeat business and referrals through exceptional service and strategic negotiations.
Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.
Knowledgeable [Desired Position] with proven track record of successfully managing and growing business. Leveraged strategic planning and operational expertise to enhance productivity and drive profitability. Demonstrated ability to lead cross-functional teams and implement innovative solutions.
Overview
19
19
years of professional experience
Work History
Owner
Lincoln Hawk Logistics LLC
07.2021 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
CDL Truck Driver
PTG Logistics
11.2016 - 06.2021
- Performed thorough pre-trip inspections, ensuring vehicle safety and preventing potential issues.
- Operated with safety and skill to avoid accidents and delays.
- Dropped and hooked trailers and changed configuration of equipment.
- Inspected vehicle before and after every trip and conducted minor repairs.
Truck Driver
McLane Food Service
11.2012 - 06.2016
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Manager on Duty
Raymos Pub and Grill
01.2009 - 02.2011
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Manager
Sports Bar & Grill
03.2006 - 01.2010
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma -
Windsor Central School
Windsor New York06-2024
Skills
- Small business operations
- Verbal and written communication
- Project estimating
- Marketing
- Staff hiring
- Hiring and staffing
Timeline
Owner
Lincoln Hawk Logistics LLC
07.2021 - Current
CDL Truck Driver
PTG Logistics
11.2016 - 06.2021
Truck Driver
McLane Food Service
11.2012 - 06.2016
Manager on Duty
Raymos Pub and Grill
01.2009 - 02.2011
Manager
Sports Bar & Grill
03.2006 - 01.2010
High School Diploma -
Windsor Central School
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