William Kruzan
Springfield,IL
Summary
Dedicated Correctional Counselor with proven skills in effective communication, empathetic listening, and group facilitation. Experienced in planning impactful educational programs and providing individual counseling to promote rehabilitation and reduce recidivism.
Overview
38
38
years of professional experience
Work History
Correctional Counselor III (TA)
Department of Corrections
Jacksonville, IL
07.2024 - Current
- Conducted daily individual counseling sessions with individuals in custody to address behavioral issues and promote personal growth.
- I facilitated group therapy sessions weekly and focused on conflict resolution and coping skills.
- I educated individuals on available resources and programs within the facility.
- I maintained accurate records of counseling sessions and inmate interactions.
- I planned educational and training programs such as Reentry Prop and Parole School for individuals.
- Facilitated educational classes on life skills development and reentry services to empower individuals in custody for successful reintegration.
Correctional Counselor II
Department of Corrections
Jacksonville, IL
06.2022 - Current
- Conducted individual counseling sessions for inmates, addressing personal concerns and fostering emotional well-being.
- Assisted in crisis intervention to ensure safety and security within the facility.
- Maintained accurate case records and documentation for each individual's progress.
- Facilitated group therapy sessions, enhancing communication and conflict resolution skills among participants.
- Planned educational and training programs for life skills.
- Provided crisis intervention services to individuals experiencing behavioral changes or emotional distress, ensuring immediate support during traumatic events.
- Participated in team meetings with other professionals involved in the rehabilitation process of an individual.
- Conducted regular visits with each assigned individual at least once per month while they are incarcerated.
Correctional Counselor I
Department of Corrections
Jacksonville, IL
06.2021 - 06.2022
- Conducted individual and group counseling sessions in Start Now, Inside Out Dads, and Aim Higher classes to enhance rehabilitation outcomes for incarcerated individuals.
- I monitored and documented individual progress, maintaining accurate records in CHAMP to comply with legal and facility standards.
- I assisted in crisis intervention and management providing immediate support in high-stress situations.
- Built trusting relationships with individuals to encourage open communication and facilitate therapeutic engagement.
- I participated in ongoing professional development to stay current with the best practices in correctional counseling.
Account Technician I
Department of Corrections
Jacksonville, IL
05.2014 - 06.2021
- Managed inmate account transactions and financial records to ensure accuracy and compliance.
- Reviewed purchase documents and company receipts for accurate reconciliation with financial statements.
- Prepared accurate financial reports each month by collecting, analyzing, and summarizing account information.
- Processed accounts payable and receivable transactions, ensuring timely and accurate invoice payments.
Superintendent's Secretary
Department of Corrections
Jacksonville , IL
09.2013 - 05.2014
- Ensured compliance with safety regulations and operational standards.
- Maintained accurate project records, including daily logs, time sheets, and inspection reports, ensuring data integrity for effective project management.
- Attended and participated in progress and project meetings.
- Answered incoming phone calls, responded to inquiries, and transferred calls.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Responded to customer inquiries via email and telephone, providing timely and professional assistance to enhance customer satisfaction.
- Prepared professional documents, including memos, letters, reports, spreadsheets, and presentations, to facilitate clear communication and documentation.
LEADS and Placement Clearance
Department of Children and Family Services
Springfield, Illinois
02.2011 - 09.2013
- Completed day-to-day duties accurately and efficiently.
- Collaborated with diverse team members to enhance product quality and resolve service-related issues.
- Worked effectively in team environments to make the workplace more productive.
- Updated and maintained databases with current information.
Police Sergeant
Jacksonville Police Department
Jacksonville, IL
07.1997 - 01.2011
- Supervised daily operations of patrol units and crime scene investigations.
- Coordinated training programs for new officers and ongoing staff development.
- Enforced laws and regulations, ensuring community safety and compliance.
- Developed community policing initiatives, enhancing trust and collaboration between officers and residents.
- Managed scheduling, ensuring adequate coverage for all shifts and events.
- Evaluated officer performance through assessments and feedback sessions, fostering accountability and professional growth.
- Responded to emergency calls, providing support and guidance to officers on scene.
- Performed supervisory duties such as developing goals, evaluating job performance, approving leave requests and maintaining discipline.
- Trained and mentored staff on correct procedures, reinforcing public trust and ensuring adherence to departmental standards.
- Ensured that all personnel met department standards for performance and conduct.
- Prepared written reports detailing investigative activities and findings.
- Interpreted laws, regulations, policies and procedures to subordinates.
- Investigated complaints against officers or civilian employees in accordance with established policy.
- Served as a field supervisor during special events or operations requiring additional staffing levels.
- Responded quickly to calls, questions and complaints from citizens to help in various situations.
Police Patrol Officer
Jacksonville Police Department
Jacksonville, IL
12.1989 - 07.1997
- Patrolled assigned areas to maintain public safety and prevent crime.
- Responded to emergency calls and provided immediate assistance.
- Conducted traffic stops and enforced traffic laws effectively.
- Prepared detailed incident reports to support ongoing investigations and ensure accurate documentation of events.
- Engaged with community members to foster trust and enhance collaboration in public safety efforts.
- Trained new officers on protocols and safety procedures.
- Attended court proceedings related to cases involving individuals arrested under their jurisdiction.
- Enforced local ordinances related to noise control, parking violations and other misdemeanors.
- Adhered to department policies regarding use of force procedures when apprehending suspects.
- Administered first aid treatment at crime scenes until medical personnel arrived.
- Developed crime prevention strategies based on analysis of past incidents to proactively address community safety concerns.
- Gathered preliminary investigation information as first responder to crime scenes.
- Searched for missing persons using various methods such as interviewing family members or searching databases.
- Observed people's behavior for signs of intoxication or impairment due to drugs or alcohol.
- Maintained order during public events such as parades and festivals.
- Prepared detailed reports documenting all incidents encountered while on duty.
- Provided assistance to citizens by answering questions and directing them to appropriate resources.
- Documented information for legal cases and testified as witness under oath in court.
- Participated in training exercises designed to improve police tactics and response times.
- Investigated crimes, collected evidence, conducted interviews, wrote reports and made arrests as necessary.
- Responded quickly and appropriately to emergency situations such as domestic disturbances, robberies, assaults.
- Assisted with investigations of major crimes including homicides, burglaries, drug offenses and sexual assaults.
- Monitored radio communication systems in order to stay informed about current activities within their area of responsibility.
Police Cadet
Jacksonville Police Department
Jacksonville, IL
01.1988 - 12.1989
- Oversaw activities of communication center, managing emergency and non-emergency calls to ensure timely response.
- Dispatching police and fire units, ambulances to both Jacksonville and South Jacksonville.
- Receiving, interpreting and disseminating calls for service in order of priority, documenting calls for service, keeping aware of officer status on assignment.
- Executed duties in compliance with departmental policy and procedure, contributing to overall operational effectiveness.
- Collaborated in achieving departmental goals, developing training programs, optimizing personnel and equipment use, and enhancing public trust and support.
Education
Bachelor of Science - Business Administration And Economics
Illinois College
Jacksonville, Il05-1992
Some College (No Degree) - Business Management
Lincoln Land Community College
Springfield, ILSkills
- Corrections experience
- Reentry strategy
- Recidivism Prevention
- Individual counseling
- Group therapy
- Group facilitation
- Effective communication
- Negotiation skills
- Interviews
- Resource coordination
- Multitasking
- Adaptability
- Professionalism
- Empathetic listening
- Professional development
Timeline
Correctional Counselor III (TA)
Department of Corrections
07.2024 - Current
Correctional Counselor II
Department of Corrections
06.2022 - Current
Correctional Counselor I
Department of Corrections
06.2021 - 06.2022
Account Technician I
Department of Corrections
05.2014 - 06.2021
Superintendent's Secretary
Department of Corrections
09.2013 - 05.2014
LEADS and Placement Clearance
Department of Children and Family Services
02.2011 - 09.2013
Police Sergeant
Jacksonville Police Department
07.1997 - 01.2011
Police Patrol Officer
Jacksonville Police Department
12.1989 - 07.1997
Police Cadet
Jacksonville Police Department
01.1988 - 12.1989
Bachelor of Science - Business Administration And Economics
Illinois College
Some College (No Degree) - Business Management
Lincoln Land Community College