Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

William Kverneland

Gainesville,FL

Summary

Dynamic professional with a proven track record in customer service and problem-solving. Excelled in enhancing scheduling efficiency and sales growth, demonstrating strong work ethic and teamwork. Skilled in data entry and adept at maintaining confidentiality. Achieved high customer satisfaction rates through effective communication and innovative solutions.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Scheduling Representative

Accent Physician Specialists
05.2023 - 08.2024
  • Reduced scheduling conflicts by proactively identifying potential issues and implementing appropriate solutions.
  • Provided exceptional customer service while addressing inquiries related to appointments, rescheduling requests, or general information on services offered.
  • Streamlined interdepartmental communication regarding scheduling needs, fostering a more efficient working environment.
  • Adapted quickly to unexpected changes in staffing or workload levels, ensuring minimal disruption to daily operations.
  • Enhanced appointment scheduling efficiency by streamlining processes and utilizing advanced scheduling software.

Uber Driver

Uber
02.2023 - 10.2023
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Responded to passenger concerns and complaints politely and professionally.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.

Sales Representative

Caliber Smart
03.2021 - 09.2022
  • Expanded customer base through cold calling, networking, and relationship building.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans, effective time management, and goal setting.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.

Plumbing Department Employee

Home Depot
09.2020 - 02.2021
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Education

Santa Fe College
Gainesville, FL

Firefighter II -

First Coast Technical College
Saint Augustine, FL
04-2025

Firefighter I -

First Coast Technical College
Saint Augustine, FL
02-2025

Emergency Medical Technician -

First Coast Technical College
Saint Augustine, FL
11-2024

Skills

  • Maintaining confidentiality
  • Data entry proficiency
  • Deadline management
  • Appointment scheduling
  • Customer service
  • Problem-solving
  • Sales
  • Documentation and reporting
  • Strong work ethic
  • Teamwork and collaboration

Certification

  • NREMT EMT License
  • State EMT License
  • EMT Course Completion
  • Firefighter I

Timeline

Scheduling Representative

Accent Physician Specialists
05.2023 - 08.2024

Uber Driver

Uber
02.2023 - 10.2023

Sales Representative

Caliber Smart
03.2021 - 09.2022

Plumbing Department Employee

Home Depot
09.2020 - 02.2021

Santa Fe College

Firefighter II -

First Coast Technical College

Firefighter I -

First Coast Technical College

Emergency Medical Technician -

First Coast Technical College

Similar Profiles

CREATE PROFILE
William Kverneland