William LaChappelle
Salem,IN
Summary
Accomplished Co-owner at Weaponspro LLC, adept in strategic planning and business development and enhanced operational efficiencies. Skilled in customer relations and financial administration, I spearheaded initiatives that significantly increased profitability and customer satisfaction. Leveraging strong leadership and innovative strategies, I fostered key partnerships and expanded market reach. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. I use independent decision-making skills and sound judgment to positively impact company success.
Overview
25
25
years of professional experience
Work History
Co-owner
Weaponspro LLC
11.2007 - 05.2024
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
- Mentored employees to improve work performance, promoting professional development and growth within the company.
- Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
- Established team of motivated and highly skilled employees to help run business.
- Cultivated a safe working environment by adhering to workplace safety policies and providing necessary resources for employee wellbeing.
- Evaluated market trends to identify new revenue streams and diversify product offerings accordingly.
- Built strong relationships with key stakeholders, enhancing partnerships and fostering mutual growth opportunities.
- Enhanced business operations by implementing efficient management strategies and streamlining processes.
- Improved operational efficiencies to reduce costs and improve productivity.
- Evaluated suppliers to maintain cost controls and improve operations.
- Researched target market to discover customer needs and analyze competitor trends.
- Increased overall profitability by identifying cost-saving measures and optimizing resource allocation.
- Optimized inventory management systems for streamlined ordering processes and reduced waste levels.
- Spearheaded community outreach programs, increasing public visibility while giving back to local organizations in need of support.
- Networked with other businesses and customers to increase sales opportunities and contacts.
- Recruited, interviewed and hired new staff members and developed training materials for employees.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Co-Owner
MCT Group
05.1999 - 03.2018
- Raised property accuracy and accountability by creating new automated tracking method.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Networked with other businesses and customers to increase sales opportunities and contacts.
Education
Associate of Applied Science - Web Development, Civil Engineering
UACT
Phoenix, AZ05.1996
Skills
- Small business operations
- Customer Relations
- Policy and procedure implementation
- Sales Strategies
- Business Development
- Strategic Planning
- Budget Development
- Customer Retention
- Systems Management
- Inventory Management
- Innovation mindset
- Customer Relationship Management (CRM)
- Business Growth
- Performance Analysis
- Financial Administration
- Marketing expertise
- Strategic Partnerships
- Partnership Development
- Team Leadership
- Proficient in most software
- Business Leadership
- Decision-Making
- Operations Oversight
- Process Improvements
- Organizational Structuring
- Cost analysis and savings
- Administrative Management
- Business Management
Timeline
Co-owner
Weaponspro LLC
11.2007 - 05.2024
Co-Owner
MCT Group
05.1999 - 03.2018
Associate of Applied Science - Web Development, Civil Engineering
UACT
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