William Lambert
Lake Wylie,SC
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 30 year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
25
25
years of professional experience
Work History
Operations Manager
Follett Corporation
04.2022 - 09.2023
- Introduced new methods, practices, and systems to reduce turnaround time.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Increased profit by streamlining operations.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Sales Team Leader
Hallmark Inc.
09.2021 - 05.2022
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Exceeded annual revenue targets by effectively allocating resources and prioritizing high-value accounts.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed, maintained and utilized diverse client base.
- Set ambitious sales goals and motivated strong performance to keep team growing effectively.
- Expanded company customer base and cemented market presence by implementing strategic sales plans.
- Developed and maintained knowledge of current sales and promotions.
- Managed a high-performing sales team, consistently achieving and surpassing set targets.
- Trained, coached, and mentored new sales associates for maximum performance.
Service Rep./Auditor
Solaray/SRP
04.2016 - 04.2021
- Adapted plans and schedules to meet changing priorities of work objectives, resources and workload demands.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Coordinated, managed and implemented auditing projects and prepared for evaluation.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Trained new employees on accounting principles and company procedures.
- Communicated with auditee staff to obtain necessary information for audits.
Management/Marketing
Haggar, Inc.
06.2014 - 04.2016
- Practiced search engine optimization to maximize efforts in creating brand awareness.
- Conducted market research to identify trends and inform effective marketing decisions.
- Provided timely updates on competitor activities by researching industry news sources regularly.
- Assisted in creating written, video, and image content for marketing channels.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
- Helped with planning and hosting of marketing events.
Assistant Store Manager
Brookstone, Inc.
10.2008 - 06.2014
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Raised property accuracy and accountability by creating new automated tracking method.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Created and maintained safe and secure work environments for employees.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Rotated merchandise and displays to feature new products and promotions.
Executive Sales/Marketing
Home Perfection
02.1999 - 12.2007
- Strengthened internal communication channels between departments fostering a productive work environment conducive to achieving shared goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Streamlined sales processes to improve efficiency, resulting in higher close rates.
- Generated high-quality leads through strategic networking and prospecting efforts.
- Mentored junior sales team members, contributing to their professional development and success within the company.
- Implemented systems and procedures to increase sales.
- Built relationships with customers and community to establish long-term business growth.
Education
Bachelor of Science - Human Development/ Family Studies
University of North Carolina At Greensboro
12.2008
Skills
- Needs Assessment
- Inventory Management
- Recruitment
- Staff Scheduling
- Staff Development
- Business Planning
- Employee relations and conflict resolution
- Payroll Administration and Timekeeping
- Customer Retention
- Scheduling
- Workforce Management
- P&L Administration
- Business Management
- Decision-Making
Major
Human Development/Family Studies
Timeline
Operations Manager
Follett Corporation
04.2022 - 09.2023
Sales Team Leader
Hallmark Inc.
09.2021 - 05.2022
Service Rep./Auditor
Solaray/SRP
04.2016 - 04.2021
Management/Marketing
Haggar, Inc.
06.2014 - 04.2016
Assistant Store Manager
Brookstone, Inc.
10.2008 - 06.2014
Executive Sales/Marketing
Home Perfection
02.1999 - 12.2007
Bachelor of Science - Human Development/ Family Studies
University of North Carolina At Greensboro
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