William Landine
Lunenburg,MA
Summary
Results-oriented sales professional with a proven history of driving revenue growth and building strong client relationships. Expertise in identifying customer needs and delivering tailored solutions has consistently led to exceeding sales targets. Demonstrated leadership in managing teams to enhance performance, foster client loyalty, and optimize sales processes across diverse environments. Strong communication, negotiation, and strategic planning skills facilitate successful deal closures and contribute to significant increases in customer satisfaction.
Overview
17
17
years of professional experience
Work History
Sales Associate
Koch Rt 2 Toyota
Lancaster, MA
01.2023 - Current
- Handled customer complaints in a professional manner.
- Developed trusting relationships with customers by making personal connections.
- Built and maintained relationships with peers and upper management to drive team success.
- Used technology resources to assist customers in locating and selecting items.
- Demonstrated product features and benefits for customers' needs.
- Provided accurate information about products, prices and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted customers with product selection, sizing and styling.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Answered customer inquiries regarding product features, pricing, and availability.
- Resolved any customer complaints in a timely manner while maintaining excellent customer relations.
- Collaborated with other departments within the organization to facilitate efficient workflow processes.
- Attended regular training sessions to stay abreast of changes in industry trends and regulations.
- Analyzed customer needs to make suitable product recommendations and demonstrations.
- Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
- Maintained records related to sales for store management.
- Collaborated with service department personnel to ensure customer satisfaction.
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Followed up with customers to build long-term relationships and successful referrals.
- Checked purchased vehicles at delivery time for damage and completed remaining preparations.
- Scheduled automotive deliveries with vendors and customers.
- Formed impactful relationships with current customers while initiating cold and warm calls with prospects.
- Assisted in developing customer financing options.
- Greeted customers and identified their automotive needs.
- Arranged test drives for potential buyers, emphasizing key features of the vehicles being tested.
- Answered customer inquiries regarding vehicle availability, specifications, financing terms.
- Provided product information, features, and benefits to customers.
Sales Associate/Automotive Service Advisor
Rt 2 Hyundai
Leominster, MA
01.2013 - 09.2022
- Collected payments and provided accurate change.
- Answered customer inquiries regarding product features, pricing, and availability.
- Attended weekly team meetings to review performance goals and objectives.
- Assessed customer needs to provide assistance and information on product features.
- Resolved customer complaints in an efficient and courteous manner.
- Contacted customers about potential service upgrades, new services and account changes.
- Promptly responded to customer inquiries via phone, email or in person.
- Participated in ongoing training activities related to automotive technology advancements.
- Developed strong relationships with customers by providing exceptional customer service.
- Prepared invoices for services rendered and collected payments from customers.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Greeted customers and addressed their needs in a professional manner.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Followed up with existing customers regarding past services performed on their vehicles.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Sales Manager
Olympia Sports
Auburn, MA
04.2008 - 12.2012
- Managed daily operations of sales department, including supervision of staff members.
- Established relationships with key clients, while maintaining existing customer base.
- Maintained accurate records of all transactions between customers and company representatives.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Created and presented monthly reports to management on sales performance.
- Achieved company growth and brand development through market expansion and sales.
- Resolved customer complaints regarding sales and service.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Coached, developed and motivated team to achieve revenue goals.
- Supported sales team members to drive growth and development.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Recognized by management for providing exceptional customer service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
High School Diploma -
Oakmont Regional High School
Ashburnham, MA05-2003
Skills
- Retail loss prevention
- Inventory control
- Upselling
- Persuasion techniques
- Verbal and written communication
- Product sales
- Reading comprehension skills
- Written and oral communication skills
- Excellent communication skills
- Negotiation tactics
- Relationship selling
- Exceptional customer service
- Sales training
- Order processing
- Strategic planning
- Sales development
- Energetic self-starter
- Customer engagement
- Outgoing personality
- Price quote preparation
- Prospecting and telemarketing
- Contact follow-up
- B2B sales and customer service
- Verbal/written communication
- Superb time management
- Service oriented
- Listening skills
- Product recommendations
- Upselling and cross selling
- Goal oriented
- Meeting deadlines
- Cold calling
- Time management
- Cash handling
- Problem-solving skills
- Friendly and outgoing
- Business development
- Sales trends
- Sales strategies
- Conflict resolution
- Exceeds sales goals
- Calm demeanor
- Multi-tasking strength
- Excellent people skills
- Building rapport
- Client retention strategies
- Client service
- Problem-solving
- Goal tracking
Timeline
Sales Associate
Koch Rt 2 Toyota
01.2023 - Current
Sales Associate/Automotive Service Advisor
Rt 2 Hyundai
01.2013 - 09.2022
Sales Manager
Olympia Sports
04.2008 - 12.2012
High School Diploma -
Oakmont Regional High School
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