William Lane

Seasoned Field Service Technician with over 12 years of experience in the paper manufacturing industry. Specializes in installation, maintenance, and troubleshooting of high-speed converting equipment and industrial systems. Proven ability to diagnose complex mechanical, pneumatic, and hydraulic issues, deliver timely technical solutions, and support continuous production improvement initiatives. Skilled in client-facing service roles with a strong emphasis on safety, precision, and customer satisfaction. Adept at working independently in fast-paced environments while building lasting relationships with clients through dependable service and expert support.

• Reduced Customer Downtime by 15% by implementing proactive maintenance schedules and improving diagnostic procedures for converting equipment.
• Improved machine efficiency by 10% by identifying and resolving recurring hydraulic system faults through root cause analysis and system upgrades.
• Trained and mentored 10+ junior technicians, improving overall team competency and reducing service callbacks by 15%.
• Performed machine audits for top-tier customers, resulting in targeted service recommendations that improved reliability and reduced unplanned outages.
• Developed standardized service report templates, improving customer communication and documentation accuracy across the service department.