WIlliam Langan
Largo,FL
Summary
Proven customer service expert with a track record of enhancing guest satisfaction at Edge Hotel through exceptional problem-solving and hospitality services. Skilled in cash handling and guest relations, consistently resolving issues to ensure positive outcomes. Demonstrated ability to work collaboratively, improving team efficiency and guest experience.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Edge Hotel
01.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Grocery Clerk
Publix
02.2021 - 01.2024
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
Customer Service Associate
Wawa
02.2019 - 07.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Crew Member
McDonald's
05.2017 - 11.2018
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
Seminole High School
Seminole, FL05.2019
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Hospitality services
- Time Management
- Guest Relations
- Listening Skills
- Attention to Detail
- Teamwork and Collaboration
- Punctual and Reliable
- Problem Resolution
Timeline
Front Desk Agent
Edge Hotel
01.2024 - Current
Grocery Clerk
Publix
02.2021 - 01.2024
Customer Service Associate
Wawa
02.2019 - 07.2020
Crew Member
McDonald's
05.2017 - 11.2018
High School Diploma -
Seminole High School
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