William Lashley
Newnan
Summary
Dynamic Mobile Expert with a proven track record at T-Mobile, excelling in customer service and mobile device management. Enhanced customer satisfaction through personalized recommendations and effective problem resolution. Recognized for building strong relationships and fostering teamwork, driving sales performance while maintaining a positive work culture. Honest and dependable team player committed to excellence.
Knowledgeable leader with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
7
7
years of professional experience
Work History
Mobile Expert
T-Mobile
03.2024 - Current
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
Assistant Store Manager
Firehouse Subs
01.2023 - 12.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Assistant Store Manager
Pizza Hut
01.2018 - 04.2023
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
Assistant Store Manager
Wingstop
01.2022 - 02.2023
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Shift Manager
Central Transport, LLC
02.2020 - 06.2022
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Education
Army GED PLUS Program
Little Rock, ARSkills
- Mobile device management
- Mobile security best practices
- Customer service
- Building customer loyalty
- Cash handling
- Relationship building
- Creative thinking
- Sales and promotions
- Team supervision
- Attention to detail
- Honest and dependable
- Store opening and closing
Accomplishments
- Supervised team of 13 staff members.
Timeline
Mobile Expert
T-Mobile
03.2024 - Current
Assistant Store Manager
Firehouse Subs
01.2023 - 12.2023
Assistant Store Manager
Wingstop
01.2022 - 02.2023
Shift Manager
Central Transport, LLC
02.2020 - 06.2022
Assistant Store Manager
Pizza Hut
01.2018 - 04.2023
Army GED PLUS Program
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