Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Lawler

Phoenix,AZ

Summary

Experienced professional in sales, client success, and relationship management. Proven ability to drive team collaboration and achieve measurable results. Skilled in utilizing CRM tools, developing strategic plans, and fostering client satisfaction. Adaptable, reliable, and focused on delivering impactful solutions in dynamic environments.

Overview

13
13
years of professional experience

Work History

Senior Success Manager

DoorDash Corporate
04.2021 - Current
  • Built deep relationships with store managers, business owners and marketing teams by employing industry expertise, knowledge, strategies, and sales tactics.
  • Championed process improvements within the organization by sharing feedback gathered from clients, leading to more efficient operations overall.
  • Exceeded sales goals and increased profitability through effective strategy and business planning.
  • Identified upsell opportunities and collaborated with teams to close deals, maximizing revenue generation from existing accounts.
  • Demonstrated products and services to show our clients the benefits, advantages and encourage purchases.
  • Provided expert guidance on product features and best practices, empowering clients to maximize their investments.
  • Trained almost a dozen new Success Managers over the years. Helping set them up for success in their roles through hands-on coaching and mentoring.

Senior Client Partner

Yelp Inc.
12.2018 - 04.2021
  • Balanced multiple priorities simultaneously while delivering consistent results in high-pressure situations.
  • Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
  • Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
  • Led negotiations to secure profitable contracts and foster mutually beneficial partnerships.
  • Championed innovative ideas within the organization, driving positive change across multiple departments.

Franchise Account Executive

Yelp Inc.
06.2017 - 12.2018
  • Used pipeline management, gathering self selected leads to consult, educate, and sell online marketing.
  • Consistently hit call metrics such as daily dials, talk time, sales quota, and pitching our online sales product.
  • Rapidly promoted in Yelp Sales Development Program after consecutively exceeding sales quotas during training and henceforth.
  • Promoted from Local Sales to Franchise Sales within the first 9 months of employment.
  • Nurtured existing relationships to support enterprise expansions and increase profits.

Assistant Manager IV

Harkins Theatres
05.2012 - 06.2017
  • Strategically placed at several locations all across Phoenix to help improve revenue output and customer satisfaction for said locations. Was once at the busiest location in the company, and handling up to 12,000 customers a day on average.
  • Was promoted quickly due to work ethic and excelling in customer service.
  • Directed and led employees while supervising activities to drive productivity and efficiency.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Implemented training processes for newly hired employees and supervised managers, shift leads and production personnel.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

Education

High School Diploma -

Glendale High School
Glendale, AZ
2011

Skills

  • Sales Strategy
  • Excellent Time Management
  • Relationship Management
  • Negotiation Expertise
  • Strategic Planning
  • Client Base Retention
  • National Account Management
  • Interdepartmental Collaboration
  • Compelling Leadership Skills
  • Training and Mentoring

Timeline

Senior Success Manager

DoorDash Corporate
04.2021 - Current

Senior Client Partner

Yelp Inc.
12.2018 - 04.2021

Franchise Account Executive

Yelp Inc.
06.2017 - 12.2018

Assistant Manager IV

Harkins Theatres
05.2012 - 06.2017

High School Diploma -

Glendale High School

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