William Lazier
Lehigh Acres,FL
Summary
Detail-oriented Pool Technician with over 8 years of experience in maintaining optimal water quality and safety standards. Known for strong problem-solving skills and teamwork, consistently improving service delivery processes and ensuring client retention through outstanding service.
Overview
11
11
years of professional experience
Work History
Pool Technician
Splash Zone/SPS Ocean Blue
Fort Myers, FL
10.2015 - Current
- Increased operational efficiency by maintaining an organized inventory of chemicals, tools, and equipment needed for various tasks.
- Boosted client retention through reliable and professional service, exceeding expectations.
- Fostered strong relationships with clients, leading to increase in referral-based business.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Conducted regular pool maintenance, ensuring optimal water quality and safety standards.
- Assisted in diagnosing and repairing pool equipment malfunctions.
- Performed routine cleaning of pool surfaces and filters to enhance functionality.
- Monitored chemical levels, adjusting treatments to maintiain balance and clarity.
- Provided exceptional customer service by effectively communicating with clients regarding their pool care needs and expectations.
- Improved pool water quality by conducting regular chemical testing and adjusting treatment levels accordingly.
- Inspected pool equipment and verified proper functionality to maintain safety standards.
- Brushed pool walls and floors to reduce algae and slime formation and prevent staining.
- Enhanced customer satisfaction by promptly addressing and resolving any pool-related issues or concerns.
- Vacuumed pool using to remove dirt, debris and contaminants at bottom of pool.
- Assisted new team members in learning proper techniques for various maintenance tasks, contributing to their professional development.
- Demonstrated courtesy, respect and professionalism to promote company values and customer care.
- Maintained clean, safe and appropriately stocked company vehicle.
- Educated customers in proper pool operation and maintenance.
- Improved water clarity and hygiene with thorough cleaning and filtration system maintenance.
- Led training sessions for new technicians, sharing knowledge and ensuring high standards of service.
- Updated and maintained service logs with high attention to detail for each pool, ensuring accountability and transparency.
- Worked with diverse types of weather and ground conditions.
- ** Splash Zone was purchased by SPS Ocean Blue in April 2025
Education
Middletown High School
Middletown, NY06-1979
Skills
- Backwashing filters
- Algae treatment
- Valve replacement
- Pool chemistry expertise
- Filter maintenance
- Vacuuming pools
- Chlorine and Hazardous chemicals handling
- Pool maintenance
- Salt cell cleaning
- Customer relations
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
Languages
English
Full Professional
Timeline
Pool Technician
Splash Zone/SPS Ocean Blue
10.2015 - Current
Middletown High School