William L. Carter
Pensacola,FL
Summary
Motivated and independent licensed claims adjuster with a strong desire to secure a long-term position with a reputable insurance company. Possessing licenses in Florida, Louisiana, and South Carolina, well-equipped to handle a diverse range of claims. Committed to delivering exceptional customer service and ensuring fair and accurate settlements, eager to contribute expertise and drive to the success of an esteemed organization.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Massage Therapist
Self Employed Services
Pensacola, FL
10.2019 - 04.2022
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Provided clear, concise instructions to clients to prepare for massage services.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
- Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
Clinical Supervisor
United States Army
U. S Army
01.2000 - 06.2017
- Oversaw the daily operations and functions of the Physical Therapy Clinic
- Monitored medical bills to ensure no errors in billing or items not covered by insurance
- Provided clinical supervision to therapists, PTAs, and other staff, including documenting progress monthly
- Synchronized the ordering and delivery of inventory and supplies for entire organization
- Established a workplace environment that fostered dignity and respect for all members of the group, resulting in a zero equal opportunity in SHARPE related incidents
- Implemented and oversaw the reconstruction and design of six new training facilities
- Collaborated with multidisciplinary teams to coordinate care for clients with complex needs, ensuring comprehensive support was provided across all domains of life functioning.
- Mentored junior staff members in clinical best practices, contributing to a culture of continuous learning and professional growth.
- Streamlined documentation processes, reducing administrative workload for clinicians and improving efficiency.
- Developed improvement plans to solve problems and improve lagging areas.
Medical Specialist/Commander Driver
United States Army
01.1995 - 01.1999
- Prepared and performed medical exams for high-ranking political figures and dignitaries
- Served as personal driver for Brigade commanders
- Performed various administrative and clinical duties for a variety of medical departments
- Interviewed patients and recorded their medical histories
Education
No Degree - 620 All Lines Independent Adjuster
Pensacola State College
Pensacola, FL01.2023
No Degree - Massage Therapy
Fortis Institute-Pensacola
Pensacola, FL10.2019
Skills
People Skills
Computer/Technical Skills
Time Management/Personal Accountability
Strong Organizational Skills
Investigation Skills
Data Collection and Analysis Skills
Excellent Customer Service Skills
Ability to multitask
Professionalism and Ethics
Certification
Licensed Independent Claims Adjuster 620 All Lines Designation Course (ACA), 01/01/23
Timeline
Massage Therapist
Self Employed Services
10.2019 - 04.2022
Clinical Supervisor
United States Army
01.2000 - 06.2017
Medical Specialist/Commander Driver
United States Army
01.1995 - 01.1999
No Degree - 620 All Lines Independent Adjuster
Pensacola State College
No Degree - Massage Therapy
Fortis Institute-Pensacola