William LeBlanc
Brimley
Summary
Slot Attendant skilled at promoting casino amenities and building customer loyalty through exceptional service. Reputation for accurately handling money and updating computer accounts. Delivers excellent guest service and builds casino loyalty.
Overview
13
13
years of professional experience
Work History
Customer Slot Attendant
Bay Mills Resort And Casino
08.2013 - Current
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Increased guest loyalty by creating personalized experiences for returning players through recognition of preferences and attentive service.
- Provided exceptional customer service through prompt assistance with change requests, jackpot payouts, and other inquiries related to gameplay.
- Enhanced customer satisfaction by promptly addressing and resolving slot machine issues.
- Assisted in maintaining the overall cleanliness of the casino floor, contributing to a positive guest experience.
- Promoted a positive work environment by actively participating in company-sponsored events and team-building activities.
- Streamlined communication between attendants team members using radios to coordinate responses to customers'' needs quickly and efficiently.
- Monitored gaming floor for potential security risks, reporting suspicious activities to ensure a safe atmosphere for all guests.
- Collaborated with technicians in diagnosing complex machine issues, facilitating swift repairs or replacements as needed.
- Contributed to casino revenue growth by ensuring smooth functioning of slot machines and maintaining a comfortable gaming environment.
- Assisted in the training of new hires on proper procedures for handling money, operating slot machines, and delivering excellent customer service.
- Performed regular preventative maintenance on slot machines to minimize downtime and maintain optimal functionality.
- Supported teamwork and collaboration among staff members by sharing knowledge about various games and troubleshooting techniques.
- Maximized operational efficiency with thorough knowledge of all aspects of the casino''s slot machines, including technical specifications and payout structures.
- Ensured timely response to player needs during peak hours by effectively multitasking between multiple requests simultaneously without sacrificing quality of service.
- Educated customers on game rules, betting options, and strategies, enhancing their enjoyment of the gaming experience.
- Dispensed machine payouts and provided change for players.
- Troubleshot machine malfunctions and diagnosed root causes.
General Laborer
Bay Mills Community College
05.2012 - 01.2013
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Notified supervisors of defective equipment or material.
- Completed tasks efficiently for timely project completion within set deadlines.
- Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
- Increased productivity with effective communication and collaboration among team members.
- Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
- Efficiently loaded and unloaded trucks with necessary materials for each project phase while adhering to proper lifting techniques.
- Improved worksite safety by consistently adhering to established protocols and regulations.
- Enhanced team morale through positive attitude, mutual support, and fostering a collaborative atmosphere during challenging projects.
- Operated heavy equipment safely to transport materials and complete tasks as required.
- Worked alongside staff to discuss and implement best practices and exceed team objectives.
- Assisted in the successful completion of various construction projects through diligent labor and attention to detail.
- Contributed to efficient inventory management, tracking supplies and notifying supervisors when restocking was needed.
- Assisted in the assembly of temporary structures, such as barricades and fencing, to establish secure work zones for team members.
- Operated forklift to load and unload materials and equipment on trucks.
- Utilized hand tools effectively to complete various construction-related tasks such as framing walls or assembling scaffolding systems.
- Understood and followed verbal and written instructions to complete work correctly.
- Organized materials, tools, and equipment to supply team members.
- Followed proper equipment operation and maintenance procedures to keep equipment in good working condition.
- Loaded and unloaded materials onto trucks and trailers.
Education
Non-degree - Social Sciences
Bay Mills Community College
Brimley, MINon-degree - Criminal Justice
Lake Superior State University
Sault Ste. Marie, MISkills
- Patience and Empathy
- Team player attitude
- Strong attention to detail
- Reliability and punctuality
- Cash handling expertise
- Promotions Knowledge
- Gaming regulations understanding
- Slot machine knowledge
- Quick Learner
- Decision-making capabilities
- Troubleshooting systems
- Documentation skills
- Accurate money handling
- Customer Service
- Cash Handling
Timeline
Customer Slot Attendant
Bay Mills Resort And Casino
08.2013 - Current
General Laborer
Bay Mills Community College
05.2012 - 01.2013
Non-degree - Social Sciences
Bay Mills Community College
Non-degree - Criminal Justice
Lake Superior State University
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