William Lee

Lot Driver Responsibilities:

• Drive the vehicles from return location to cleaning/servicing location
• Drive serviced vehicles from cleaning location to ready line location and park for easy access by customers
• Move vehicles to different areas of the lot or facility as needed and directed by management
• Deliver vehicles to other Enterprise locations off Airport property as directed by management
• Ride with or follow drivers to drop off vehicle(s) or pick up vehicle(s)
• May need to communicate via 2-way radio or cellular phone
• Perform miscellaneous job-related duties as assigned

Customer Experience Representative Responsibilities:

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as
  assigned
• Assist to assess condition of rental upon return
  Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle
  maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned

• Efficiently oversaw guest check-ins and check-outs, ensuring a seamless and hospitable experience aligned with the hotel's standards.
• Provided tailored assistance and expert guidance to guests on local attractions, dining venues, and activities, elevating their overall stay satisfaction.
• Managed guest inquiries, concerns, and bespoke requests promptly, upholding the highest levels of service excellence and resolving issues with tact and professionalism.
• Implemented and enforced hotel protocols and operational procedures, ensuring a secure and welcoming environment for all guests.
• Utilized advanced reservation systems proficiently to facilitate and manage guest accommodations, showcasing adept organizational abilities.
• Fostered seamless collaboration with cross-functional teams such as housekeeping and maintenance to maintain impeccable guest room standards.
• Conducted comprehensive training sessions for new team members, emphasizing the importance of exceptional customer service and effective communication practices while adhering to all policies and procedures.
• Orchestrated streamlined billing processes encompassing invoicing, payment reconciliation, and discrepancy resolution, ensuring accuracy and timeliness.
• Exhibited unwavering professionalism and composure during high-stress situations, employing adaptive problem-solving skills to address guest needs promptly.

• Maintained a high standard of customer satisfaction by delivering exceptional service and creating memorable dining moments.
• Demonstrated excellent organizational skills by efficiently coordinating and adhering to table wait times quoted to customers.
• Accompanied customers to their assigned seating areas, engaging in friendly conversation to enhance their overall experience.
• Took, entered, and delivered customer orders promptly, ensuring accuracy and timely service both at tables and in vehicles.
• Addressed customer requests during their meals, consistently providing outstanding service to enhance the dining experience.
• Performed general and thorough cleaning duties throughout the facility, upholding hygiene standards and ensuring a welcoming environment for both customers and staff.

• Demonstrated commitment to exceptional customer service, consistently exceeding guest expectations by fulfilling special requests and ensuring a superior guest experience.
• Fostered seamless communication with various departments, coordinating daily arrivals, departures, group reservations, and meeting room rentals to streamline operations.
• Strategically planned department work schedules based on projected hotel occupancy, optimizing staffing levels to match room cleaning requirements.
• Uphold impeccable cleanliness standards across the hotel common areas and conducted meticulous inspections of freshly cleaned guest rooms, reinforcing the property's reputation for exceptional hygiene and presentation.
• Rigorously verified completion and quality of cleaning for daily designated rooms, meticulously maintaining accurate status records in the Property Management System (PMS).
• Managed comprehensive inventory records for departmental supplies, including cleaning materials and equipment, ensuring consistent availability and timely reordering.

• Managed reservations by accurately inputting details into the Property Management System (PMS).
• Conducted thorough audits of guest folios to guarantee precise billing information.
• Maintained cleanliness in common areas, upholding a consistently tidy appearance.
• Inspected freshly cleaned guest rooms, ensuring they met sanitation and cleanliness standards before guest occupation.
• Collaborated across hotel departments, ensuring comprehensive guest satisfaction by meeting their needs.
• Delivered exceptional customer service via phone, email, and in-person interactions, exceeding guest expectations.

• Provided exceptional customer service, addressing guest issues or complaints swiftly and diplomatically, ensuring mutually beneficial resolutions.
• Collaborated with other hotel departments to guarantee comprehensive guest satisfaction, maintaining a cohesive and service-oriented environment.
• Proficiently handled guest check-ins and check-outs, ensuring a seamless experience and accurate input of reservations into the Property Management System (PMS).
• Conducted thorough audits of guest folios, guaranteeing accuracy in billing statements and financial transactions.
• Administered Accounts Payable tasks, ensuring accurate documentation and timely submission of monthly bills and payments to the corporate office.