William Leech

Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Extremely familiar with Windows machines in particular after ~12 years of PC usage. Strong background in providing efficient and effective solutions to users. Dedicated team player, delivers great customer service. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

• Completed intensive training in database fundamentals and process of troubleshooting via Google Coursera.
• Used Microsoft Excel to develop inventory tracking spreadsheets for local and international shipping/receiving.
• One college credit away from History minor/associate's degree at the University of Connecticut (Storrs), would like to return to school and finish degree program in the future.

Google Coursera "Technical Support Fundamentals" certification; Google IT Support Professional Certificate begun 9/01/23 and completed 2/1/24

• Avid fan of film
• Play, watch, referee, coach soccer
• History buff; well read
• Avid musician and music listener; play guitar in a band, 12 years of musical experience
• Owner of three dogs; animal lover
• Play video games; PC user and enthusiast

• Lifelong passion for computers; avid user of computers for gaming and all other casual walks of life.
• Guitarist; previous vocal performance major at UCONN, in a band with friends, committed 12-13 years of playing guitar, part of high school chamber choir and participated in regional and state music festivals across New England as member of choirs.
• Music/film/literature/history buff; lifelong passion in all aforementioned fields, spends free time furthering these creative passions.