WILLIAM LEE MADISON
Montgomery,Al
Summary
Dedicated professional with proven experience in operations management, team leadership, customer service, and hands-on technical work. Skilled in golf facility oversight, staff training, inventory control, and member engagement while pursuing Class-A PGA membership. Recently transitioned to HVAC, completing trade school training with apprenticeship experience in installation, service, and system maintenance. Hands-on skills include system wiring, installing and wiring thermostats, and reading electrical schematics. Detail-oriented, proactive, and service-focused, committed to excellence in dynamic environments.
Overview
2027
2027
years of professional experience
Work History
Product Testing and Design
Blade Golf
Birmingham, AL
02.2012 - Current
- Designed and tested new golf products, building prototypes and conducting simulator/on-course evaluations for refinement and performance optimization.
HVAC Apprentice
Doctor Cool Heating and Air
Birmingham, AL
04.2025 - 11.2025
- Assisted licensed technicians with residential and commercial HVAC installation, repair, and maintenance of heating, ventilation, and air conditioning systems.
- Performed hands-on tasks including system wiring, installing and wiring thermostats, troubleshooting, ductwork, electrical checks, and equipment testing.
- Supported daily operations, tool/parts inventory, customer site visits, and safety protocols in a fast-paced service environment.
- Gained practical experience in diagnosing issues, ensuring system efficiency, and delivering reliable customer service.
Assistant Golf Professional
Arrowhead Country Club
Montgomery, AL
02.2023 - 03.2025
- Oversaw driving range operations, staff training, and daily activities to maintain high service standards.
- Managed pro shop inventory, merchandising, sales, and financial records for green fees, cart rentals, memberships, and tournaments.
- Delivered private golf instruction focused on player development and improvement.
- Enhanced member satisfaction through prompt issue resolution and exceptional guest experiences.
Assistant Golf Professional/customer Service Manag
Old Overton Club
Birmingham, AL
2021 - 2023
- Assisted in daily operations of golf shop, ensuring inventory accuracy and product availability.
- Provided exceptional customer service to members and guests, enhancing overall club experience.
- Coordinated golf tournament logistics, including scheduling, scoring, and participant communication.
- Supported instructional programs for members, promoting engagement through skill development sessions.
Assistant Golf Professional
Robert Trent Jones Golf Trail
Birmingham, AL
10.2019 - 08.2021
- Managed pro shop operations, inventory control, merchandising, and accurate record-keeping for fees, rentals, and events.
- Trained services staff and coordinated daily range activities.
- Supported membership recruitment, charity tournaments, and team culture to boost retention and morale.
Education
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HVAC Trade School
01.2026
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Evangel Christian Academy
Montgomery, AL01.2013
Skills
- HVAC: System installation/repair
- System wiring
- Installing and wiring thermostats
- Reading electrical schematics
- Troubleshooting
- Ductwork
- Electrical checks
- Safety protocols
- Golf: Instruction & player development
- Club fitting
- Tournament coordination
- Junior golf programs
- POS systems
- General: Staff training & leadership
- Inventory & budgeting
- Customer service
- Sales/marketing
- Team building
- Interpersonal communication
- Teamwork and collaboration
- Friendly, positive attitude
- Problem-solving
Websites
Timeline
HVAC Apprentice
Doctor Cool Heating and Air
04.2025 - 11.2025
Assistant Golf Professional
Arrowhead Country Club
02.2023 - 03.2025
Assistant Golf Professional
Robert Trent Jones Golf Trail
10.2019 - 08.2021
Product Testing and Design
Blade Golf
02.2012 - Current
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HVAC Trade School
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Evangel Christian Academy
Assistant Golf Professional/customer Service Manag
Old Overton Club
2021 - 2023