William Leonard

• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.

• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
• Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
• Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
• Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Closed out cash register and prepared cashier report at close of business.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
• Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.

Facilitated services for 22 staff with disabilities.

• Conducted regular air quality monitoring to maintain safe working conditions for employees and minimize emissions.
• Implemented water conservation measures, reducing the facility''s overall water usage significantly.
• Reduced environmental risks by conducting thorough audits and inspections, identifying areas for improvement.
• Influenced corporate culture by promoting environmentally responsible behaviors among employees at all levels of the organization.
• Managed hazardous materials inventory, ensuring proper storage, handling, and disposal procedures were followed.
• Oversaw site remediation projects, restoring contaminated land to its original state or preparing it for redevelopment purposes.
• Reported on key performance indicators and presented outcomes to senior leadership, driving organizational awareness of environmental services impact.
• Fostered partnerships with local community organizations focused on advancing sustainability goals in the broader context.
• Maintained up-to-date knowledge of relevant industry standards, trends, legislation changes, ensuring organizational compliance at all times.
• Developed annual budgeting process that aligned resources with key strategic objectives in delivering desired results across various Environmental Services programs.
• Established a successful recycling program, significantly reducing the company''s carbon footprint.
• Enhanced staff performance through targeted training on environmental regulations and best practices.
• Evaluated new technologies for potential implementation within the organization to further improve environmental performance outcomes.
• Championed energy efficiency initiatives, resulting in significant cost savings and reduced greenhouse gas emissions.
• Monitored subcontractors'' adherence to environmental policies and provided guidance when needed for improved processes alignment.
• Liaised with government agencies to secure necessary permits and maintain positive relationships with regulators.
• Achieved operational efficiency by streamlining processes in waste disposal, recycling, and energy management.
• Improved environmental compliance by developing and implementing comprehensive management plans.
• Collaborated with cross-functional teams to integrate sustainability principles into overall business strategy.
• Developed effective emergency response plans to mitigate potential environmental incidents and ensure regulatory compliance.
• Led training in sanitation and cleaning practices.
• Delegated assignments and verified work quality and completion according to facility and regulatory standards.
• Supervised and directed daily work of team of Number sanitation personnel.
• Stored chemicals in compliance with Name regulations.
• Operated bucket loader to transport items between locations.
• Collected samples and conducted Type, Type and Type tests.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Defined clear targets and objectives and communicated to other team members.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

• Ensured compliance with local building codes and regulations through regular communication with city officials and inspectors.
• Responded efficiently to after-hours emergencies on-site providing timely solutions and minimizing potential damages.
• Developed strong relationships with tenants, resulting in increased lease renewals and satisfaction rates.
• Enhanced building safety by conducting regular inspections and addressing maintenance issues promptly.
• Maintained detailed records of all work completed, including costs, materials used, and time spent on each task for easy reference.
• Reduced energy consumption through the implementation of energy-efficient lighting systems and HVAC upgrades.
• Collected rent, deposits and payments from tenants.
• Collaborated with architects during construction projects to provide input on design elements that would improve the functionality of the space.
• Managed a team of maintenance personnel, ensuring timely completion of tasks and consistent high-quality work.
• Inspected grounds and facilities to identify necessary repairs.
• Managed operations, maintenance and improvement of properties.
• Planned and scheduled general maintenance, major repairs and remodeling projects.
• Directed financial operations for building to maintain optimal budget targets.
• Streamlined operations by creating efficient schedules for cleaning, landscaping, and other routine tasks.
• Kept common areas clean and well-maintained, contributing to a welcoming environment for tenants.