Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

William Leonard

North Aurora,IL

Summary

Dynamic professional with a proven track record at Woodman's Food Market, excelling in customer service and conflict resolution. Skilled in emergency medical technician techniques and physical fitness training, I bring a strong commitment to teamwork and effective communication, ensuring high-quality service and satisfaction in every interaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Clerk

Woodman's Food Market
North Aurora, IL
08.2019 - Current
  • Assisted customers with inquiries and complaints in a professional manner.
  • Greeted visitors in a friendly and professional manner while directing them appropriately.
  • Communicated with customers and employees to answer questions or explain information.
  • Processed customer payments accurately and efficiently.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
  • Answered phones in a courteous manner while providing excellent customer service.

Restaurant Busser

Riganato Old World Grille
Geneva, IL
01.2022 - 10.2022
  • Restocked condiments and drink station supplies to maintain customer satisfaction.
  • Greeted guests with friendliness and professionalism.
  • Assisted servers by refilling beverages, clearing dishes, carrying trays and delivering food items to the table.
  • Coordinated with the kitchen to manage the flow of dishes and optimize service efficiency.
  • Removed trays and stacked dishes for return to kitchen after finished meals.
  • Transported bus tubs and carts to and from the kitchen, facilitating effective dishwashing processes.
  • Assisted in the training of new bussers, sharing knowledge and best practices.

Landscaper

North Aurora Landscaping
North Aurora, IL
06.2021 - 08.2021
  • Laid sod on prepared surfaces for a finished look of the landscape design.
  • Picked and chose new shrubs and plants according to bedding and sunlight.
  • Built retaining walls using stones or bricks for stability purposes.
  • Raked, mulched and composted leaves.
  • Trimmed flowers and cleaned flower beds.
  • Cleared pathways of overgrowth, debris, and snow to reduce hazards.
  • Trimmed or edged around flower beds, walks, or walls.
  • Followed landscaping designs to determine placement of sod, flowers or foliage.
  • Cut and trimmed lawns using power mowers and edgers.
  • Ensured proper disposal of all waste generated from job sites.
  • Maintained and operated lawn care equipment such as mowers, trimmers, edgers, blowers, and hedge clippers.

Education

High School Diploma -

Kaneland High School
Maple Park, IL
10-2021

Some College (No Degree) - Fire Science

Waubonsee Community College
Sugar Grove, IL

Skills

  • Physical fitness training
  • Emergency medical technician skills
  • Fireground operations knowledge
  • Search and rescue techniques
  • Fire engine operation
  • Ladder deployment and climbing

Affiliations

  • Weight Training and Cardio six days a week
  • Yard work on my own property

Accomplishments

  • Played football for six years, basketball for five years, and baseball for five years

Certification

  • EMT-B certified

Timeline

Restaurant Busser

Riganato Old World Grille
01.2022 - 10.2022

Landscaper

North Aurora Landscaping
06.2021 - 08.2021

Clerk

Woodman's Food Market
08.2019 - Current

High School Diploma -

Kaneland High School

Some College (No Degree) - Fire Science

Waubonsee Community College

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William Leonard