- Participate in Baseball and Basketball , as recreational activities to maintain physical fitness
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Auto Repair/Restoration
- Historical Exploration
- Documenting and sharing travel experiences
William Lewandowsky
Summary
A seasoned Executive Housekeeper at Hotel Morgan, I excel in staff training and development, significantly enhancing team efficiency and reducing turnover. My expertise in room inspection and a keen focus on guest satisfaction have led to notable improvements in service quality. Skilled in inventory control and fostering a collaborative environment, I consistently deliver high standards of cleanliness and operational excellence.
Overview
4
4
years of professional experience
Work History
Executive Housekeeper
Hotel Morgan
01.2023 - Current
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
- Developed and implemented effective training programs for new hires, resulting in a well-prepared and competent staff.
- Increased productivity levels by implementing time-saving strategies such as enhanced scheduling methods or task prioritization techniques.
- Reduced staff turnover by creating an inclusive work environment that fostered teamwork and open communication among employees.
- Collaborated with hotel management to address guest concerns, improving overall guest experience and retention rates.
- Provided exceptional customer service support for VIP guests or clients with specific needs or requests.
- Enhanced guest satisfaction by efficiently managing housekeeping operations and maintaining high standards of cleanliness.
Lobby Attendant
Hotel Morgan
03.2021 - Current
- Monitored lobby activity and reported any suspicious behavior to hotel security, maintaining a safe environment for all visitors.
- Maintained a clean and inviting lobby area for guests, ensuring a positive first impression of the establishment.
- Assisted guests with luggage and other belongings, contributing to a seamless check-in experience.
- Provided accurate directions and local recommendations to guests, supporting their overall enjoyment during their stay.
Housekeeping Supervisor
Hotel Morgan
03.2021 - 01.2022
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Increased employee performance through effective supervision and training.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
Laundry Attendant
Hotel Morgan
07.2021 - 10.2021
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Collaborated with housekeeping staff to ensure timely delivery of clean linens to guest rooms.
- Collected soiled linens and clothing and pretreated stains.
- Expedited the laundering process by pre-treating heavily soiled items before washing them with other linens.
Education
High School Diploma -
Albert Galtin High School
Uniontown, PA06-2021
Skills
- Task delegation
- Inventory control
- Health and safety regulations
- Staff scheduling
- Housekeeping
- Staff training and development
- Room inspection
- Laundry operations
- Time management
- Clear communication
- Organizational skills
- Team collaboration
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 9 staff members
- Cleaned an average of 17 rooms per day.
Interests
Timeline
Executive Housekeeper
Hotel Morgan
01.2023 - Current
Laundry Attendant
Hotel Morgan
07.2021 - 10.2021
Lobby Attendant
Hotel Morgan
03.2021 - Current
Housekeeping Supervisor
Hotel Morgan
03.2021 - 01.2022
High School Diploma -
Albert Galtin High School
Similar Profiles
Lily RichezzaLily Richezza
Housekeeping Room Attendant at Hotel MorganHousekeeping Room Attendant at Hotel Morgan
Marcos Adan Rivas BarcenasMarcos Adan Rivas Barcenas
Lobby Attendant at Emily Morgan HotelLobby Attendant at Emily Morgan Hotel
Chad Van NiekerkChad Van Niekerk
Bartender at The Deck - Morgan Bay HotelBartender at The Deck - Morgan Bay Hotel
SAMANTHA QUIZHPESAMANTHA QUIZHPE
Executive Housekeeper at Private Family ClientExecutive Housekeeper at Private Family Client
Elizabeth EscobarElizabeth Escobar
Executive Housekeeper at Jl HospitalityExecutive Housekeeper at Jl Hospitality