William Lewellen
Glendale,AZ
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Us Dept of State/ Peckham / contractor
Phoenix, Arizona
05.2025 - Current
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed positive relationships with customers through friendly interactions.
Cashier
Frys Food Store 660
Glendale, Arizona
12.2024 - 05.2025
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Answered customer inquiries regarding store policies and procedures.
- Issued receipts, refunds, credits or change due to customers.
- Followed company security procedures for handling large sums of money.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Customer Account Advisor
Consumer Cellular
Glendale, Arizona
05.2023 - 07.2024
- Assisted customers with navigating through the company's website to locate products or services they were looking for.
- Maintained up-to-date knowledge of company products, services, policies, procedures, and regulations.
- Provided customer service and technical support for clients with account inquiries.
- Developed strong relationships with customers by providing quality service while meeting performance goals.
- Maintained accurate customer records and updated customer information in the database.
Education
High School Diploma -
Sterling Heights High
Sterling Heights06-1979
Skills
- Point of sale operation
- Cash handling procedures
- Customer loyalty programs
- Customer relationship management
- Data entry accuracy
- Call management
- Conflict mediation
- Technical troubleshooting
- Call center experience
- Healthcare industry
- Effective communication
- Electronic medical records
- Professional phone voice
Timeline
Customer Service Representative
Us Dept of State/ Peckham / contractor
05.2025 - Current
Cashier
Frys Food Store 660
12.2024 - 05.2025
Customer Account Advisor
Consumer Cellular
05.2023 - 07.2024
High School Diploma -
Sterling Heights High
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