William Leyendecker
Houston,Texas
Summary
Proven Leadership in diverse industries using a core foundation of People First. I have demonstrated the ability to utilize core competencies to recruit, train and coach teams to success. I have demonstrated the ability to assess process, implement corrective actions and deliver on measurables in multi-unit businesses.
Overview
32
32
years of professional experience
Work History
Owner
Second LOOK Power Wash, LLC
04.2023 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Established a Customer Portfolio of over 200 clients since launch
- Membership in Houston Based Networking Groups (BNI)
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Established multiple subcontractors to deliver from minor handyman services to full remodels/renovations. 15-20 headcount depending on project specifications.
Sr. Transportation Manager
Heidelberg Materials.US
08.2019 - 02.2023
- Tanker Fleet: Manage the logistics and P&L for a fleet of 12 pneumatic tankers. Team consists of one Salaried Manager for supporting the fleet with recruiting, hiring and training along with managing the R&M and other P&L targets. There is also a Dispatcher that schedules and manages 12 internal company units and 16 external 3rd party units daily. The internal units are responsible for a budget in excess of 1.7 million annually. Role requires consistent management and oversight for all vendors.
- Driver Fleet: Leading & managing driver fleet that consists of 5 Salaried Managers that are directly managing all functions of 185 mixer drivers and 12 tanker drivers. These drivers service 17 company sites that cover the entire Houston market. Objective to establish a strong retention while managing driver headcount to truck availability. These priorities enable our company to meet and exceed customer expectations that will continue to build long term business relationships while also protecting our team with proper Safety related procedures. My Team is accountable for truck standards, quality control and overall driver cycle time performance. I am responsible for implementing and managing expenses that directly impact our P&L. Role requires consistent management and oversight for service vendors.
- Developed and launched “RAW” an internal CDL Training Program-Granted by State of Texas 2021. This program includes training for CLP and CDL while on the job training is being completed. Established a solid relationship with Texas Workforce Solutions and establishing an Apprenticeship with Department of Labor. This program has already showed a solid ROI along with a strong retention and upgraded quality of driver.
- August 2019 – March 2022 (In addition to Transportation Manager responsibilities) Customer Call Center: Lead & manage a call center of 1 Salaried Manager and staff of 6 Operators that are responsible for taking in all business calls. Directly responsible for in taking customer orders, order confirmations and resolving customer concerns for the 17 sites. Daily call volume in excess of 400 calls. Department is measured per Key Performance Indicators that are targeted on customer and order efficiency. Key initiative was to build efficient order taking and scheduling for FOB customer base.
- Central Dispatch: Lead & manage a service center of 1 Salaried Manager and staff of 4 shippers. Team is directly responsible for fulfilling customer orders by managing the logistics for 185 Concrete Mixers from 17 sites covering 7k square miles. Central Dispatch is responsible for an extremely diverse and extensive customer base. The shippers will fulfill in excess of 1.6 million yards annually. Key initiative was to build an efficient schedule strategy for 3rd party mixer partners to drive additional volume. Department is measured per Key Performance Indicators that are targeted in the logistics, efficiencies, shipping cycle times and error rate.
Area Operations Manager
Heidelberg Materials. US
12.2016 - 08.2019
- Managing all aspects of operations for 9 company sites. Developing a manager team to lead their direct reports in proper procedures and execution of company initiatives. My team was responsible for managing drivers, loader men, and batch leads that would deliver a quality product safely to our customers. We managed all plant inventories, truck standards and overall expense controls while adhering to proper safety guidelines. Driver headcount and retention was a high priority as this directly impacts cycle time performance.
Food Service Director
Aramark
08.2015 - 11.2016
- Operate all dining, retail and catering components for University Of Houston campus. Lead continuous improvement in food standards for client and establish consistency in delivering labor & P&L targets safely. I was directly responsible for selecting, training, coaching a high caliber team that capitalized on long term revenue for company and client in a higher education environment.
District Manager
Dollar Tree
10.2014 - 08.2015
- Responsible for 16 store units with a combined total of $24 million in annual sales. Lead the district by assessing the talent and establishing development plans for addressing core competencies in the manager level. I was responsible for building a team that could deliver on key company initiatives in sales, transactions, operations and shrink control.
District Manager
Payless Shoe Source
02.1994 - 05.2013
- Directly responsible for selecting, training, coaching and overall development for 27 store units from salaried managers to part-time associates. Managing seasonal forecasts and achieving targets in sales, transaction, conversion and loss prevention. Objective to execute efficient operations while controlling labor. Personal development in human resources, peer coaching, region level projects and several corporate initiatives.
Education
High School Diploma -
Coronado
Lubbock, TX05.1988
Some College (No Degree) - Behavioral Sciences
Texas Tech University
Lubbock, TXSkills
- Bilingual
- Strategic planning
- Customer service/loyalty management
- P&L management
- Management Cycle Certified
- 4 Roles of Leadership
- The 4 Disciplines of Execution
- Analytical & Decision Making
- Professional coaching
- Balmert Leadership
- Eckerd College
- NRMCA Certified Sales Professional
- NRMCA Developing Leader program
CONTACT
- PHONE: 346-235-5984
- EMAIL: Leyendeckerwilliam10@gmail.com
Languages
Spanish
Native or Bilingual
Timeline
Owner
Second LOOK Power Wash, LLC
04.2023 - Current
Sr. Transportation Manager
Heidelberg Materials.US
08.2019 - 02.2023
Area Operations Manager
Heidelberg Materials. US
12.2016 - 08.2019
Food Service Director
Aramark
08.2015 - 11.2016
District Manager
Dollar Tree
10.2014 - 08.2015
District Manager
Payless Shoe Source
02.1994 - 05.2013
High School Diploma -
Coronado
Some College (No Degree) - Behavioral Sciences
Texas Tech University
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