William Linder
Sheridan,IL
Summary
Experienced 911 Dispatcher recognized for exceptional problem-solving and decision-making skills. Coordinated responses to high-pressure situations while maintaining detailed logs and providing real-time updates to first responders. Committed to enhancing team performance through training and collaboration.
Overview
40
40
years of professional experience
1
1
Certification
Work History
911 Dispatcher
KenCom
08.2021 - Current
- Received and prioritized emergency calls, ensuring accurate information relayed to responders.
- Utilized CAD software to track and manage incidents efficiently.
- Coordinated with law enforcement and emergency services for timely response actions.
- Monitored radio communications, providing real-time updates to field units.
- Assessed caller needs quickly to determine appropriate responses and resources.
- Maintained detailed logs of calls and actions taken during incidents for record-keeping.
- Trained new dispatchers on protocols, software usage, and emergency procedures.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Read system maps and caller information, and documented details in system.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
911 Dispatcher
Kane County
06.2008 - 08.2021
- Implemented process improvements that enhanced workflow efficiency in high-pressure situations.
- Answered calls from automatic routing system and took basic information from callers.
- Increased situational awareness among responding units through timely updates on evolving incident conditions.
- Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
McDonalds Manager/Supervisor
Schmitt McDonalds
06.1986 - 07.2006
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Mentored staff to enhance skillsets and improve team performance.
- Implemented process improvements to optimize workflow efficiency across departments.
- Developed training programs for new hires, enhancing onboarding experience.
Education
Bachelor of Science - Criminal Justice
Pensacola Christian College
Pensacola, FL05-1991
High School Diploma -
Somonauk Baptist School
Somonauk, IL05-1986
Skills
- Works Well Under Pressure
- Critical thinking
- Active listening
- Computer skills
- Teamwork and collaboration
- Decision-making
- Typing speed
- Stress tolerance
- Problem-solving
- Information gathering
- Memory retention
- Data entry proficiency
Certification
LEADS certified
CPR certified
NIMS 100 and 700
FOID card
Active CCL
Timeline
911 Dispatcher
KenCom
08.2021 - Current
911 Dispatcher
Kane County
06.2008 - 08.2021
McDonalds Manager/Supervisor
Schmitt McDonalds
06.1986 - 07.2006
Bachelor of Science - Criminal Justice
Pensacola Christian College
High School Diploma -
Somonauk Baptist School