Seasoned Emergency Services Manager that started as a field technician helper 27 years ago. Believes strongly in being a leader not a boss. Excellent communicator who takes great pride in delivering a quality product and ensuring the client has great customer experience.
Oversee all aspects of the emergency services department.
Onboard and train new field staff.
Set daily schedule and dispatch crews accordingly as new emergency services calls come through.
Inspect & evaluate new claims to set protocols.
Site visits for quality control.
Estimate/invoice for services and negotiate with the insurance company.
Assist in accounts receivable for the emergency services department.
Marketing functions to help development relationships with new clients.
Oversaw my team that consisted of 3 mitigation managers and 12 technicians.
Monthly training with all field staff.
Daily inspections of work sites and crews.
Review of all estimates written by my teams managers.
Weekly meetings with my managers as well as the general manager to review job progress of all active work
Oversaw the janitorial contract with Port of Virginia.
Marketing events and networking
Oversaw all operations of the company.
Estimated & project managed both mitigation and reconstruction projects.
Met with management staff weekly for production meetings to make sure all jobs were on track and hitting our goal GP's.
Worked with our accountant for all AR & AP.
Business development and sales to establish new relationships.
Team Leadership
Staff Management
Quality Control
Customer Relations
Residential and Commercial Experience
Experienced in Xactimate
IICRC Master Water Restorer