William Locken
Live Oak,TX
Summary
Current Equipment Operator. Former Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues with over 7 years of experience in field.
Overview
16
16
years of professional experience
Work History
Equiptment Operator
City Of New Braunfels
04.2022 - Current
- Maintained and cleaned equipment after each job and inspected.
- Completed diligent equipment inspections, repairs, and maintenance actions to prolong life of each piece of machinery.
- Operated machining equipment safely with team of operators.
- Communicated with ground team members and fellow operators to prevent safety hazards and keep materials moving.
- Drove vehicles to and from work sites and maintained clean driving record.
- Trained in diverse pieces of equipment and useful attachments to handle team needs.
Salesman
Mattress Firm
01.2019 - 03.2022
- Promoted and up-sold products and services to meet needs of customers.
- Recorded accurate and efficient records in customer database.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Developed, maintained and utilized diverse client base.
Sales Associate
Walmart
01.2018 - 01.2019
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
IT Petty Officer Second Class
United States Navy
01.2009 - 01.2016
- Communicated with command centers to develop and execute tactical plans.
- Identified issues, analyzed information and provided solutions to problems.
- Developed strong communication and organizational skills through working on group projects.
- Handled administrative requirements, maintained records and submitted operational reports.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
Education
Video Production
Laney College
Oakland, CA01-2017
High School Diploma -
Del Campo
Fair Oaks, CA06-2009
Skills
- Computer analysis and repair
- Windows proficiency
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Networking
- Salesmanship
- Trouble Shooting
- Inventory management
- Professional communication
- System Testing
- Software diagnosis
- Hardware Installation
- Materials transportation
- Hardware upgrades
- IT consulting
Awards
- Navy & Marine Corps Achievement Medal
- Navy Good Conduct Medal
- National Defense Service Medal
- Global War on Terrorism Expeditionary Medal
- Global War on Terrorism Service Medal
- Navy Sea Service Deployment Ribbon
Building Computers
Building my own and friends computers for the last 14 years
Timeline
Equiptment Operator
City Of New Braunfels
04.2022 - Current
Salesman
Mattress Firm
01.2019 - 03.2022
Sales Associate
Walmart
01.2018 - 01.2019
IT Petty Officer Second Class
United States Navy
01.2009 - 01.2016
Video Production
Laney College
High School Diploma -
Del Campo
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