William L. Oliver III
HAGERSTOWN,MD
Summary
Results-driven trades professional leveraging over a decade of leadership experience to implement impactful process solutions that yield actionable outcomes in facility operations, team management, customer service, and regulatory compliance.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Facility Services Technician
Wal-Mart
08.2023 - Current
- Establish strong, reliable relationships with store management, team members, and store associates to jointly accomplish objectives while exhibiting high energy and positivity for work.
- Execute repairs and perform routine preventive maintenance to ensure safety, operational efficiency, in accordance with authorized regulations and guidelines.
- Perform daily walkthrough; implement EDLP & EDLC strategies when identifying repair needs of facilities to minimize breakdowns & determining replacement needs of equipment.
- Manage work order costs and schedules by completing and providing required written and electronic information such as Concur expense reports, weekly job notes, and maintenance logs.
- Execute major and minor repairs on facilities, equipment, and fixtures by applying diverse trade skills including plumbing, electrical work, carpentry, HVAC, and automotive mechanics to accurately diagnose and resolve issues using diagnostic readings, blueprints, repair manuals, and equipment schematics
HVAC Technician
Tuckers Air Conditioning, Heating & Plumbing
03.2021 - 08.2023
- Executed thorough and systematic routine preventative maintenance inspections with a diligent 'Leave no stone left unturned' methodology, guaranteeing systems functioned according to designed specifications while returning equipment to a 'better than found condition' upon finish which includes vacuuming and wiping down surfaces
- Addressed uncomfortable and disappointing issues discovered within HVAC systems during maintenance inspections with businesses and homeowners in a professional, transparent, and empathetic manner that demonstrated value in services provided.
- Proposed sincere insights on safety protocols and preventative strategies, as well as system enhancements to boost overall efficiency, durability, and quality of comfort for customers
- Utilize Service Titans software to input 'job specific' visuals and performance notes, facilitating concise communication across customers, team members, and management
- Utilized skill sets in soldering and brazing to join and copper pipes specified angles and measurements using oxygen and acetylene, benders, not excluding pex and pro-press applications.
- Diagnose HVAC electrical wiring and mechanical control issues through accurate diagnostic readings for effective repair or replacement of defective components in communicating units and controls, including thermostats, automatic switches, fan controls, and damper motors.
- Produced over 108k in generated revenue through system recommended upgrades, cleanings and service repairs within 8 months.
CDL Bus Operator
Montgomery County Government
01.2016 - 01.2022
- Maintained a professional and courteous relationship by providing accurate itinerary directions, terminal connections, to all passengers utilizing the public transportation system.
- Coordinated wheelchair lift assistance for seniors and public passengers with disabilities during bus entry and exit, ensuring compliance with American with Disabilities Act (ADA) requirements
- Actively engaged in meetings relaying comprehensive, transparent, and helpful feedback to senior operations management.
- Reported all unsafe incidents and accidents, road conditions or other emergencies immediately to Field Coordinators and Central Communication Management.
- Provided data using Vehicle Condition Reports (VCRs) identifying any hazardous or mechanical safety issues concerning the operation of equipment.
HVAC/Plumbing/Gasfitter Apprentice Service Tech
Smith & Rawlings
12.2019 - 03.2021
- Perform preventative maintenance and repairs under the direction of a Senior HVAC technician on various heating and cooling applications, but not limited to Packaged units, Mini-split systems, Hydronic Air-handlers, Heat Pumps, Gas and Oil Furnaces.
- Performed evaporator & condenser coil cleaning, gas recharging, unit installations including use of proper lock out-tag out (LOTO) of equipment and the safe handling of refrigerant chemicals while recharging systems equipment under the direction of a Senior HVAC technician.
- Maintained a clean and professional work appearance, company provided truck, and tool inventory.
- Executed installation and maintenance of various water and gas systems.
Serviced toilets, sinks, faucets, and waste lines to optimize performance.
Performed repairs on PVC/CPVC pipes, fittings, and drainage components.
Maintained and repaired water heaters for residential and commercial properties.
Handled gas and oil-fired furnaces and boilers, ensuring safety and efficiency.
Implemented water treatment systems to improve service quality. - Provide assistance to colleagues throughout various departments and company, by providing additional support when short of staff, or just providing a 'can do' mentality to overcome daily challenges or unforeseen circumstances.
- Remove blockages in plumbing pipes using a drain auger (or) K-50 drain snake and occasionally a drain inspection camera.
- Prepare written job details (e.g. scope of work, measurements, materials used, tools required, documenting miscellaneous activities etc.) for the purpose of providing personnel detailed support and/or conveying information for time and inventory management.
Guest Services
Double Tree by Hilton Hotel
Washington, MD
01.2014 - 01.2016
- Ensured revenue charges are balanced and collected by conduct nightly parking audits.
- Answered telephone calls providing comprehensive support to guests seeking hotel reservations, and directions.
- Synchronized efforts with housekeeping, engineering department, and management to maintain 100% satisfaction of guest requests.
- Operated as concierge, coordinating guest transportation, dining or entertainment reservations and offering supplementary information.
- Managed incoming and outgoing guest mail and packages; confirmed all packages are logged, documented, and delivered to guest rooms.
Facility Operations Acting Department Head
Lifetime Athletic Fitness
Rockville, MD
01.2011 - 01.2015
- Directed management of repair & maintenance alongside supply budget allocations, maintaining costs at 90% of target objective to align with financial goals of business.
- Formulated and presented weekly department contingency plans to regional management, promoting ongoing operational growth and efficiency.
- Maintained and manages ongoing relationships with contractors, and local vendors serving as a reliable point of contact to coordinate business impacting interior and exterior repair projects while providing updated reports to regional and district management to ensure scheduled deadlines.
- Maintained department compliance with company policies and procedures by enforcing accountability among staff and self; prepared facility for random monthly executive audits led by senior, regional, and area directors.
- Promoted core values and standards through training, given direction, and providing frequent recognition of contributions and accomplishments to an operational staff of 21 members while promoting an environment allowing everyone to bring their best talents to work and serve in the best interest of the club members and company.
- Directed various projects while supplying milestones and timelines to superiors, guaranteeing resolution of critical issues alongside resource identification.
- Successfully increased compliance standards by 18% according to audits conducted by Regional and Senior club Management.
- Created estimate reports and projected scopes of work for corporate and executive management to approve $40,000 of additional Capital Expense funding to complete interior renovation and remodeling projects.
Maintenance Supervisor
LA Fitness
Silver Spring, MD
01.2013 - 01.2014
- Analyzed existing routines and effectively implemented methods to improve club operations, department goals, and extend resources needed to strategically streamline the continuous progression of team member daily progress.
- Collaborate with Operations Manager to determine staffing demands, key priorities for achieving corporate goals.
- Performed systematic quality assurance assessments to meet the highest standards and expectations
- Handled on-call and in-club emergencies with a strong focus on customer needs throughout execution of plans
- Delegated tasks to operations staff for various interior cosmetic repairs.
Conducted drywall repairs, caulking, tile replacement, painting, and plumbing.
Oversaw implementation and completion of maintenance projects to ensure quality standards. - Developed and implemented process improvement plans obtaining 100% compliance within 48hrs by analyzing and restructuring team members' priorities to streamline daily routines aligned with company core objectives; led to teams passing the first corporate executive audit in several years.
Supervisor
Boston Market
Gaithersburg, MD
01.2006 - 01.2011
- Analyze existing processes and implemented improvement plans to streamline and achieve operational corporate goals; managed throughout multiple restaurants in Maryland providing provisional operational support and changes for process improvement to optimize business efficiency.
- Redirected daily focus into core responsibilities to coach and retraining team members in promoting company's core values, to meet service standards and guest satisfaction.
- Ensured compliance with company policies and procedures Securely handled cash; safe drops, bank deposits and cash exchanges.
- Increased business compliance and operational standards by 15% from previous Corporate Quarterly Base Audit.
Education
Certificate of Technical Studies - Industrial Maintenance & Boiler Operation
International Union of Operating Engineers
Laurel, MD10-2020
Skills
- Facility management
- Conflict resolution
- Vendor coordination
- Budget oversight
- Decision making
- Relationship management
- Performance improvements
- Team leadership
- EDLP and EDLC strategies
- Compliance standards
Certification
- Maryland State Board of HVAC Contractors Licensed Journey worker, No. 111232
- Universal CFC Refrigeration Technician, No. 844364500450
- Backflow Preventer Certification, No. BF-2022-219
- Heat Exchanger Expert Certification, No. HE22-10910
- Maryland State Board of Plumbers Apprentice, No. 104202
- Maryland State Board of Electricians Apprentice, No. 27345
- Commercial Driver’s License Class B with Passenger and Air Brakes Endorsement
- Local 99 Advanced Education Program Certificate of Award 30-hr Plumbing and Industrial Maintenance
- Local 99 Advanced Education Program Certificate of Award 60-hr Basic Boiler Operations course
- National CPR Foundation Standard First Aid Certification, ID#: C7D8596
- National CPR Foundation CPR/AED Certification, ID#: 52984F
Timeline
Facility Services Technician
Wal-Mart
08.2023 - Current
HVAC Technician
Tuckers Air Conditioning, Heating & Plumbing
03.2021 - 08.2023
HVAC/Plumbing/Gasfitter Apprentice Service Tech
Smith & Rawlings
12.2019 - 03.2021
CDL Bus Operator
Montgomery County Government
01.2016 - 01.2022
Guest Services
Double Tree by Hilton Hotel
01.2014 - 01.2016
Maintenance Supervisor
LA Fitness
01.2013 - 01.2014
Facility Operations Acting Department Head
Lifetime Athletic Fitness
01.2011 - 01.2015
Supervisor
Boston Market
01.2006 - 01.2011
Certificate of Technical Studies - Industrial Maintenance & Boiler Operation
International Union of Operating Engineers