William Lomas

• Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
• Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
• Kept orderly and accurate accounting records by monitoring sales documentation.
• Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.

• Managed multiple tasks and met time-sensitive deadlines.
• Kept reception area clean, neat, and organized
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints..
• Handled cash transactions and maintained sales and payments records accurately.
• Confirmed appointments, communicated with clients, and updated client records.

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• Conducted in-service training, meetings and conferences to share ideas and plan aquatic programs.
• Assigned schedules and specific tasks to workers for optimal coverage.
• Trained workers in service policies, safety requirements and specifics of activities.
• Implemented and maintained safety standards and deployed first aid, CPR and other emergency management services.
• Supervised aquatic staff and administered performance evaluations to communicate expectations .
• Collaborated with cross-functional staff to enrich aquatic programs by coordinating schedule with general program operations.