William Lovely III
Plainwell,MI
Summary
Experienced professional with a strong background in sales, training, management, customer relations, consulting, lead generation, customer service and hiring management. Proven ability to exceed sales targets, develop and train teams, and build lasting client relationships. Skilled in driving performance, delivering tailored solutions, and fostering a collaborative work environment to ensure customer satisfaction and business growth.
Overview
15
15
years of professional experience
Work History
Hiring Manager
Aspire Partners
08.2023 - Current
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Improved onboarding experience for new hires, creating a comprehensive orientation program.
- Managed interview scheduling, and facilitated communication with candidates throughout the hiring process.
- Developed relationships with potential job candidates to promote effective communication throughout hiring processes.
- Created customized training programs for each individual, enhancing skill sets and increasing overall productivity levels.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
Owner
Silver Road Advisors, LLC
04.2020 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Used consultative sales techniques to understand customer needs and recommend relevant solutions and services.
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
Logistics Auditor/Lead Trainer
Perrigo
03.2010 - 04.2020
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Collaborated with subject matter experts to create accurate training content.
- Consistently maintained high evaluation scores from trainees due to effective instruction and a keen focus on individual needs.
- Championed initiatives that nurtured a culture of learning throughout the company, empowering employees to take ownership of their professional growth and development.
- Collaborated with fellow trainers to develop comprehensive curriculums for various programs, resulting in higher trainee satisfaction rates.
Education
High School Diploma -
Otsego High School
Otsego, MIBusiness Management
Kalamazoo Valley Community College
Kalamazoo, MISkills
- Relationship building and management
- Training and mentoring
- Problem-solving
- Team leadership & development
- Client relationships
- Customer care
- Networking
- Sales process
- Sales management
- Negotiation
- Objection handling
- Strategic planning
Timeline
Hiring Manager
Aspire Partners
08.2023 - Current
Owner
Silver Road Advisors, LLC
04.2020 - Current
Logistics Auditor/Lead Trainer
Perrigo
03.2010 - 04.2020
High School Diploma -
Otsego High School
Business Management
Kalamazoo Valley Community College
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