William Lowe
Port Orange,FL
Summary
Dynamic and results-oriented professional with extensive experience in customer service roles at Marshalls and Publix. Excelled in complaint resolution and data entry, enhancing customer satisfaction and loyalty. Demonstrated problem-solving abilities and a high-energy attitude, leading to increased customer retention. Skilled in computer proficiency and professional telephone demeanor, consistently delivering superior service and operational excellence.
Experienced with customer service operations, ensuring smooth and efficient interactions. Utilizes strong communication skills to resolve client concerns and build rapport. Track record of meeting customer needs through effective problem-solving and attention to detail.
Overview
3
3
years of professional experience
Work History
Customer Service Advocate
Marshalls
09.2023 - 07.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Organized and detail-oriented with a strong work ethic.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Maintained up-to-date knowledge of product and service changes.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed comprehensive knowledge of company products and services to provide accurate information to customers.
- Increased customer retention by offering personalized solutions and building rapport through empathetic listening.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Completed opening and closing functions to meet operational needs.
- Responded to customer requests for products, services, and company information.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Front End Service Clerk
Publix
08.2021 - 08.2023
- Promoted a safe working environment by adhering to safety protocols and reporting any hazards observed in the workspace immediately.
- Assisted customers in locating items throughout the store, ensuring a pleasant shopping experience.
- Provided information on current promotions to maximize sales opportunities for customers.
- Maintained clean and organized workspaces, contributing to a professional store appearance.
- Delivered prompt service to prioritize customer needs.
- Bagged groceries, helped customers to their cars and brought carts in.
- Fulfilled online orders and go backs
Education
High School Diploma -
05-2024
Skills
- Data Entry
- Problem-solving abilities
- Complaint Handling
- Complaint resolution
- Computer Proficiency
- Microsoft Outlook
- Credit card processing
- Professional telephone demeanor
- Payment handling
- Sales expertise
- High-energy attitude
- Customer Service
Timeline
Customer Service Advocate - Marshalls
09.2023 - 07.2024
Front End Service Clerk - Publix
08.2021 - 08.2023
Spruce Creek High School - High School Diploma,
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