William Lowery
Erlanger,KY
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance at Valvoline Instant Oil. Skilled in staff training and development, and adept at implementing effective sales strategies. Achieved significant improvements in operational efficiency and employee morale, leveraging strong customer relations and money handling abilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager
Valvoline Instant Oil
2021.02 - 2024.08
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Property Maintenance Worker
M2 Property
2018.09 - 2019.09
- Collaborated with fellow maintenance workers to complete larger projects efficiently and effectively, fostering a positive team atmosphere.
- Improved property curb appeal by performing regular landscaping tasks, including mowing lawns, trimming hedges, and planting flowers.
- Performed seasonal maintenance tasks like snow removal or gutter cleaning to keep properties safe and functional throughout the year.
- Reduced repair costs by identifying and fixing minor issues before they escalated into larger problems.
- Ensured tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
- Conducted routine inspections of properties to identify potential hazards and necessary repairs.
- Increased safety on properties by conducting regular fire alarm tests, replacing faulty smoke detectors, and ensuring emergency exits were clear and accessible.
- Optimized use of resources by keeping an organized inventory of tools, equipment, and maintenance supplies at all times.
- Maintained detailed records of all maintenance activities, allowing for efficient planning and budgeting.
- Developed strong relationships with tenants through respectful communication and prompt attention to their needs or concerns.
- Conducted emergency repairs to minimize damage and restore functionality, ensuring tenant comfort and safety.
- Collaborated with contractors for major repairs, ensuring work was completed to high standards.
- Performed preventive maintenance and repairs on various types of equipment.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
- Rewired and replaced faulty electrical components in equipment.
- Safely and effectively handled wide range of cleaning products and solutions.
- Positively engaged with customers and maintained professional appearance as company representative.
- Installed and maintained plumbing and HVAC systems.
- Repaired and replaced pumps, valves and motors.
Weatherization Inspector
Weatherization Plus
2016.10 - 2018.08
- Prepared reports detailing findings of inspections, investigations, and tests.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Upheld codes and regulations governing materials, processes, and procedures.
- Delivered detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.
- Identified potential hazards and recommended corrective actions, ensuring a safer work environment for all employees.
- Maintained up-to-date inspection and audit records for improved reporting and analysis.
- Effectively communicated with clients and management to ensure alignment on inspection objectives, requirements, and expectations.
- Maintained up-to-date knowledge of regulatory changes to ensure inspections were conducted in line with current laws.
Weatherization Inspector
Community Action Counsel
2012.07 - 2017.09
- Prepared reports detailing findings of inspections, investigations, and tests.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Delivered detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.
- Upheld codes and regulations governing materials, processes, and procedures.
- Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
- Identified potential hazards and recommended corrective actions, ensuring a safer work environment for all employees.
- Maintained up-to-date inspection and audit records for improved reporting and analysis.
- Inspected and examined materials and finished parts and products for defects and wear to verify conformance with blueprints, diagrams, and template specifications.
- Effectively communicated with clients and management to ensure alignment on inspection objectives, requirements, and expectations.
- Conducted detailed building structure inspections to identify and resolve potential risks.
- Managed multiple concurrent projects successfully while adhering strictly to deadlines.
- Maintained accurate records of all inspections performed, allowing for more informed decision making regarding maintenance schedules and resource allocation.
- Developed customized inspection checklists tailored to specific job sites, ensuring thorough evaluations.
- Reduced environmental impact with rigorous enforcement of environmental standards during site inspections.
- Enhanced safety protocols by conducting thorough inspections of construction sites to identify and mitigate potential hazards.
Education
GED -
Bluegrass Community And Technical College
Lexington, KY04.2012
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Employee Scheduling
- Marketing knowledge
- Sales Strategies
Certification
BPI ( Building Analyst Professional )
10 OSA
30 OSA
Asbestos
Lead Renovation
State Weatherization through Ky Housing Co.
SRNA
Blower testing
Timeline
Assistant Manager
Valvoline Instant Oil
2021.02 - 2024.08
Property Maintenance Worker
M2 Property
2018.09 - 2019.09
Weatherization Inspector
Weatherization Plus
2016.10 - 2018.08
Weatherization Inspector
Community Action Counsel
2012.07 - 2017.09
GED -
Bluegrass Community And Technical College
BPI ( Building Analyst Professional )
10 OSA
30 OSA
Asbestos
Lead Renovation
State Weatherization through Ky Housing Co.
SRNA
Blower testing
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