William Lucas

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.

• Developed key operational initiatives to drive and maintain substantial business growth.
• Streamlined business processes, resulting in increased operational efficiency across all departments.
• Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
• Ensured regulatory compliance by developing robust policies, procedures, and internal controls.
• Fostered culture of continuous improvement, encouraging innovation and rewarding exceptional performance.
• Bolstered employee engagement and reduced turnover by introducing progressive workplace policies and benefits.

• Enhanced brand reputation with effective marketing campaigns and public relations efforts.
• Built productive relationships with industry partners and competitors to support strategic business objectives.
• Fostered strong relationships with industry partners to expand business opportunities.
• Delivered consistent revenue growth by identifying new markets and devising targeted expansion strategies.
• Optimized supply chain operations for reduced costs and increased efficiency.
• Led successful turnaround efforts for underperforming divisions or subsidiaries, restoring profitability within tight timeframes.

• Demonstrated proficient leadership skills to motivate employees and build competent teams.
• Collaborated with senior management to develop strategic initiatives and long term goals.
• Negotiated high-value contracts that maximized profitability while mitigating risks for the organization.
• Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players.

• Achieved company growth by implementing strategic plans and streamlining operations.
• Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
• Created a positive work culture, resulting in increased employee satisfaction and retention rates.
• Drove profitability with thorough financial analysis and strategic decisionmaking.

Facilitate the development of cost estimates that include conceptual estimates prior to design as well as detailed time and materials estimates from design documents.  Facilitate the development of pre‐bid CPM schedules from design documents.  Analyze monthly construction contractor CPM schedule updates; develop progress payments based on schedule updates; assist with recovery schedules.  Maintain company database relative to market conditions labor rates affecting job costs as well as projections required for deal pursuit. Strong communication skills, both oral and written. Independently write reports and correspondence. Develop complex spreadsheets and charts in Microsoft Excel and reports in Microsoft Word. Client/business development experience.  Occasionally, develop and make presentations to groups to include clients and public meetings.

• Oversaw the successful completion of major infrastructure projects within timeframes and budget constraints, utilizing efficient project management skills.
• Conducted regular performance assessments of telecom systems, identifying areas where optimizations could be made to improve overall operational efficiency and effectiveness.
• Implemented and maintained technology and software budget.
• Oversaw development and implementation of improvements to support network operations.
• Developed comprehensive training materials to ensure staff proficiency in telecommunications operations, enhancing team capabilities.
• Managed vendor relationships, negotiating contracts, and ensuring seamless integration of new technologies into existing systems.