William Luker
Dixons Mills
Summary
Skilled in decision-making and customer service, I significantly enhanced inventory accuracy and customer satisfaction at Energex Tube. My proactive approach and attention to detail led to improved operational efficiencies and safety in high-stress environments, including the management of diverse teams to achieve and exceed performance goals.
Overview
31
31
years of professional experience
Work History
Dispatcher
Ricky Sellers Trucking
05.2021 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Inventory Supervisor
Burkes Mechanical
02.2017 - 10.2020
- Supervised [Number] inventory control personnel to support correct goods management and achievement of performance goals.
- Enhanced inventory accuracy by conducting regular audits and reconciling discrepancies in a timely manner.
- Improved customer satisfaction by ensuring prompt order fulfillment through efficient inventory management practices.
- Developed standard operating procedures for the inventory department, resulting in more consistent processes and outcomes.
- Led and supervised inventory team, conducting training and setting appropriate schedules.
- Oversaw purchase orders and data entry regarding shipped and received shipments.
- Monitored customer return shipments and communicated damages to manufacturer.
- Collaborated with cross-functional teams to ensure accurate forecasting, purchasing, and replenishment of inventory levels.
Manager
Car Wash USA Express
11.2013 - 11.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Inventory Controller
Energex Tube
05.2009 - 10.2013
- Completed physical inventory counts each month.
- Completed daily cycle counts to maintain accuracy of records.
- Conducted periodic cycle counts to maintain up-to-date information on available stock quantities, ensuring optimal order fulfillment rates.
- Collaborated with cross-functional teams to improve overall supply chain performance, resulting in better customer satisfaction.
- Reduced excess stock levels by conducting regular audits and adjusting ordering processes accordingly.
- Performed root cause analysis of discrepancies between physical inventory counts and system records, taking corrective actions where necessary.
- Enhanced inventory accuracy by implementing efficient tracking and organization systems.
Corrections Officer
Marengo County Sheriff's Office
03.2002 - 05.2009
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Supported successful emergency response efforts by participating in regular drills and training exercises.
- Prevented contraband introduction through diligent cell searches and visitor screenings.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
Manager
Naheola Warehouse and Storage
03.1994 - 05.2009
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Controlled costs to keep business operating within budget and increase profits.
Education
High School Diploma -
Sweet Water High School
Sweet Water, AL05-1991
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Stress tolerance
- Time management
Timeline
Dispatcher
Ricky Sellers Trucking
05.2021 - Current
Inventory Supervisor
Burkes Mechanical
02.2017 - 10.2020
Manager
Car Wash USA Express
11.2013 - 11.2016
Inventory Controller
Energex Tube
05.2009 - 10.2013
Corrections Officer
Marengo County Sheriff's Office
03.2002 - 05.2009
Manager
Naheola Warehouse and Storage
03.1994 - 05.2009
High School Diploma -
Sweet Water High School