Summary
Overview
Work History
Education
Skills
Timeline
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William Lunsford

Fort Myers,FL

Summary

I am a self-driven, goal focused, and open to learn kind of person. I always strive to excel personally while working for the ultimate betterment of the team. I have always liked the result to fall on my work and be the backbone of any team I am on. From installing windows on homes to managing multi-million dollar waterworks projects, I have had the blessing of experience from multiple industries.

Overview

7
7
years of professional experience

Work History

Area Counter Supervisor

Ferguson Waterworks
Fort Myers, FL
01.2024 - Current
  • Monitored the sales floor and ensured that merchandise was attractively displayed.
  • Provided excellent customer service by greeting customers, responding to inquiries, resolving complaints, and providing information.
  • Ensured compliance with all safety regulations and policies in accordance with company guidelines.
  • Managed inventory levels, restocked shelves as needed, and monitored stock shrinkage rates.
  • Developed strategies for increasing store sales through effective merchandising techniques.
  • Conducted routine inspections of the checkout area to ensure that cleanliness standards were met.
  • Identified opportunities for improvement in processes related to customer service operations.
  • Delivered top-quality customer service while managing multiple tasks.
  • Significantly increased growth in product sales throughout the business unit by strategically advertising and marketing new products specific to customers' needs.

Inside Sales Representative

Ferguson Waterworks
Fort Myers, FL
08.2021 - 01.2024
  • Answered customers' questions regarding products, prices, and availability.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Set up new accounts, established customer credit and set up payment methods.
  • Work with private contractors, public utility companies, and government authorities on the maintenance, upgrade, and expansion of local underground waterworks.
  • Establish new vendor relationships in order to supply faster availability to customer needs and better solutions. Especially during the Covid-19 pandemic and the supply chain issues that were created as a result.
  • Invoiced counter pick-up and delivery tickets from local branch
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Used CRM software to maintain detailed contact logs and account records.
  • Managed multiple multi-million-dollar projects at a time alongside multiple outside salesmen and top-level management.
  • Managed up to 25 accounts at once while focusing on the specific needs of each account. Maintained an aggressive focus on growing sales with smaller accounts, while maintaining a diligent focus on top-level accounts and projects.

Counter Sales Representative

Ferguson Plumbing Supply
Fort Myers, FL
06.2018 - 07.2021
  • Restocked, rotated and visually merchandised products for maximum sales.
  • Achieved personal sales goals with great upselling and cross-selling abilities.
  • Maintained clean, organized and professional counter space with continuous upkeep.
  • Finalized sales by completing payments and required paperwork.
  • Build lasting business relationships and secure new business through world-class customer service
  • Set up and market new promotions and products to expand our supply to meet the customer needs

Shift Leader

Chick-fil-A
Fort Myers, FL
05.2018 - 08.2020
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Completed daily financial activities and prepared weekly reports for management to inform decision-making.

Warehouse Associate

Ferguson Plumbing Supply
Fort Myers, FL
01.2018 - 05.2018
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Acquired certification for multiple pieces of heavy-duty machinery, such as forklifts, reach trucks, etc.
  • Safely and effectively shipped very fragile material, such as toilets, mirrors, chandeliers, etc.
  • Clean and organize loading docks for incoming and outgoing deliveries
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.

General Contractor Assistant

Lunsford Construction
Fort Myers, FL
  • Assisted in renovations by removing refuse, performing light demolition and painting and installing sheetrock.
  • Worked alongside contractor to establish timelines for constructions projects and provided quality and cost control on various projects.
  • Ordered and purchased building materials for site construction.
  • Leveled forms to hold concrete to desired pitch and depth for structures and foundations.
  • Installed standard and hurricane-proof windows and doors on residential and commercial projects
  • Installed insulation in supply warehouses

Education

Some College (No Degree) - Accounting And Business Management

Florida SouthWestern State College
Fort Myers, FL

Skills

  • Relationship Building
  • Cold Calling
  • Salesforce CRM
  • Product Demonstrations and Presentations
  • Customer Service
  • Attention to Detail
  • Contract Management
  • Clear and Articulate Phone Manner
  • Salesforce
  • Analytical Thinking
  • Issue Resolution
  • Team Collaboration and Leadership
  • Team Motivation
  • Positive Attitude
  • Interpersonal Relations
  • Training Assistance
  • Telephone sales
  • Persuasive negotiator
  • Inventory control
  • Workflow optimization
  • Task delegation

Timeline

Area Counter Supervisor

Ferguson Waterworks
01.2024 - Current

Inside Sales Representative

Ferguson Waterworks
08.2021 - 01.2024

Counter Sales Representative

Ferguson Plumbing Supply
06.2018 - 07.2021

Shift Leader

Chick-fil-A
05.2018 - 08.2020

Warehouse Associate

Ferguson Plumbing Supply
01.2018 - 05.2018

General Contractor Assistant

Lunsford Construction

Some College (No Degree) - Accounting And Business Management

Florida SouthWestern State College

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William Lunsford